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Who we are
Hales Freight is a leading provider of transport and logistics solutions across the UK, Ireland, and Europe. With over 45 years of experience, we have established ourselves as a reliable and trusted partner for businesses of all sizes. Our dedicated team of experienced professionals are committed to delivering exceptional customer service and tailored solutions to meet your unique transportation needs.
What we do
We offer a comprehensive range of services to ensure your goods reach their destinations efficiently and securely.
Freight Forwarding
- Daily departures to the UK and Ireland
- Weekly departures to all European destinations
- Specialized handling for oversized and heavy goods
- Customs clearance included in our services
Pallets
- Expert pallet management and distribution
- Secure and efficient transport for all types of pallets
- Competitive rates and dedicated pallet tracking
Customs Clearance
- Dedicated team handling all customs formalities and paperwork
- Competitive rates and streamlined clearance processes
- Expertise in import and export regulations
Storage
- Flexible long-term and short-term storage solutions available
- Secure and monitored facilities across our UK and Irish depots
- Efficient order fulfilment and picking services
Customer Hub
- Online payment and account management facility
- Dedicated customer support team available for all your inquiries
Why choose Hales Freight?
- Experience and Expertise: Decades of experience in the transport and logistics industry.
- Reliability and Consistency: Commitment to delivering on time and within budget.
- Customer Focus: Personalized approach and dedicated customer support.
- Innovation and Technology: Utilising the latest technology to enhance efficiency and transparency.
- Competitive Pricing: Competitive rates and transparent fee structures.
Our Values
At Hales Freight, we are driven by:
- Customer Focus: We prioritize understanding your unique needs and providing tailored solutions.
- Integrity: We operate with transparency and accountability in all our dealings.
- Efficiency: We strive to deliver timely and streamlined logistical processes.
- Sustainability: We actively seek environmentally responsible practices.
- Collaboration: We value partnerships and work in close collaboration with our customers and suppliers.
Impeccable Service and Professionalism
Hales Freight has consistently received glowing reviews from satisfied customers. Many reviewers have praised the company's impeccable service, professionalism, and responsiveness. They have highlighted their impressive ability to navigate complex customs processes, efficiently manage international freight, and provide excellent customer service.
Underwhelming Experience
However, not all reviews have been positive. One reviewer, Roman De Silva, had a disappointing experience with the company's customer service. He was met with abrupt and rude behavior from a customer service representative, which led to a lack of transparency and no resolution to his query.
Key Takeaways
- Hales Freight consistently delivers professional and impressive customer service.
- The company has a reputation for being reliable and efficient in managing international freight.
- Some reviewers have experienced underwhelming experiences with the company's customer service.
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