Business Details
43 Years
experience
Emergency
services
Luxury Pet Boarding in Pontesbury
Established in 1983, Lower Mill Boarding Kennels & Cattery has built a reputation for providing exceptional care for dogs and cats. Our facilities, located in the scenic countryside of Pontesbury, Shropshire, have been awarded a 5-star rating by Shropshire Council under the Animal Welfare Licensing Regulations 2018. We are proud members of the Pet Industry Federation, adhering to rigorous standards in animal welfare, staff training, and environmental responsibility. Our specially designed kennels and heated chalets ensure pets experience comfort and security, with features like 24/7 CCTV monitoring and a commitment to following the Five Welfare Needs.With over 40 years of combined experience, our team prioritises individualised care, including tailored diets, medical support, and mental stimulation through regular walks. We maintain transparency in all operations, offering clear information about our services and policies to ensure pet owners feel confident in our care.
Services
Dog Boarding
Cat Boarding
Doggy Day Care
Vaccination Services
Pet Care Consultation
Details
- Year established: 1983
Highlights and features
- We have over 35 years of experience in pet boarding and care.
- Our facilities are 5-star rated under the Animal Welfare Licensing Regulations 2018.
- We operate 24/7 CCTV monitoring for pet and owner peace of mind.
- Our kennels are designed by a dog psychologist to minimise stress.
- We are members of the Pet Industry Federation, adhering to strict standards.
Associations and certifications
- Pet Industry Federation
- Shropshire Council 5-star rating
- International Cat Care (Feline Advisory Bureau) approved
Services
Dog Boarding
Our dog boarding service offers specially designed kennels minimising stress, with heated chalets and a large field for walks. Dogs receive at least four daily walks using flexi-leads for freedom and mental stimulation. We cater to special dietary needs, medical conditions, and elderly pets without additional charges.
Cat Boarding
Luxury heated chalets with insulated back cabins provide a cosy environment for cats. Facilities include cat flaps, wooden steps, and soothing classical music. We follow regular diets, administer medications, and use Feliway to ease stress, ensuring cats feel secure during their stay.
Doggy Day Care
Day care includes breakfast, lunch, and dinner, plus at least four walks and access to toys. Available between 8am-12pm drop-off and 3pm-6pm collection, this service suits owners needing temporary pet supervision while maintaining boarding standards.
Questions
What are your vaccination requirements for boarding?
Dogs must be vaccinated with annual boosters and kennel cough at least 3 weeks prior. Cats require annual vaccinations at least 2 weeks prior. Proof must be provided.
Do you offer day care services for pets?
Yes, our doggy day care runs 8am-6pm, including meals, walks, and toys. Availability aligns with our boarding schedule and requires prior booking.
What should I bring for my pet's stay?
Bring current vaccination certificates, special diet food with instructions, medications in original packaging, and familiar toys. We supply bedding but prefer owners bring vet beds or towels.
Are your facilities approved by animal welfare organisations?
We hold a 5-star rating from Shropshire Council and are approved by International Cat Care (formerly Feline Advisory Bureau) for feline boarding standards.
How do you handle pets with medical conditions?
We accommodate medical needs including administering medications, managing diabetes (with sharps box provided), and monitoring elderly or incontinent animals without extra charges.
