Business Details
9 Years
experience
Emergency
services
Award-Winning Pet Boarding and Daycare in Telford
Haleswood Pet Hotel is a family-run business established in 2017, dedicated to providing exceptional care for dogs and cats. Located in the scenic countryside between Telford and Shrewsbury, we offer award-winning boarding facilities and doggy daycare services. Our fully licensed and insured premises comply with the Animal Welfare (Licensing of Activities Involving Animals) Regulations 2018, ensuring the highest standards of safety and comfort. We specialize in socializing dogs throughout their stay, with multiple exercise sessions daily, while our cattery provides a tranquil environment for cats.Our team brings extensive experience in animal care, including professional dog grooming, rehabilitation, and animal management. We prioritize your pet's happiness through personalized attention, enrichment activities, and 24/7 monitoring. Our online booking system ensures seamless communication and updates, and we maintain transparency with no hidden fees. With over seven years of recognition as a top-three boarding kennel in the area, we combine expertise with genuine passion to deliver trustworthy, client-focused services.
Services
Dog Boarding
Cat Boarding
Doggy Daycare
Trial Assessments
Gift Vouchers
Details
- Year established: 2017
Highlights and features
- Family-run business with 20+ years of combined animal care experience
- Fully licensed and insured under Animal Welfare Regulations 2018
- Dogs enjoy free socialization and four daily exercise sessions
- 24/7 monitoring with on-site owners and emergency vet access
- Transparent online booking system with vaccination tracking
Associations and certifications
- Telford & Wrekin Council
What people say
Fabulous care
Happy pets
Excellent communication
Secure facilities
Professional staff
Services
Dog Boarding
Our spacious dog boarding facilities offer 20 rooms with heated/air-conditioned comfort and covered outdoor runs. Dogs enjoy four daily exercise sessions in secure paddocks, socialization with other dogs, and enrichment activities. We require proof of vaccinations including kennel cough, and all dogs must pass a trial assessment to ensure suitability for group play.
Cat Boarding
Our quiet cattery features 16 penthouse suites with temperature-controlled comfort and covered outdoor runs overlooking gardens. Cats receive individual attention, enrichment activities, and medication administration. We require proof of core vaccinations and provide secure, stress-free environments for feline guests.
Doggy Daycare
Social dogs enjoy multiple exercise sessions daily in our three secure paddocks. Services include group play, enrichment activities, and rest periods in private rooms. Daycare clients must be fully vaccinated, neutered (over 18 months), and pass behavioral assessments to ensure safe socialization.
Trial Assessments
New dogs undergo trial assessments to evaluate suitability for boarding/daycare. The process includes individual handling, socialization tests with other dogs, and overnight stays if needed. Trials help ensure pet safety and owner peace of mind while familiarizing pets with our routines.
Gift Vouchers
Purchase customizable gift vouchers for future bookings. Credit is added to customer accounts for flexible use against any service. Ideal for pet lovers seeking thoughtful gifts with no expiration date, subject to our standard booking terms and conditions.
People
Heather Lowe
Co-Owner
With a background in floristry and dog grooming, Heather brings extensive animal care expertise. She trains dogs from puppies and previously ran a bird of prey rescue. Her passion for animal welfare drives our commitment to exceptional pet care.
Holly Lowe
Co-Owner
Holly manages our technology systems and operations. Her vision transformed our dream into reality. She ensures smooth business functions while maintaining hands-on involvement with animal care and facility management.
Niamh Lowe
Animal Manager
Niamh combines animal management expertise with creative skills. She oversees enrichment programs and photography, ensuring our guests' experiences are documented. Her Level 3 qualification in Animal Management enhances our professional standards.
Questions
What pet services do you offer?
We provide dog and cat boarding, doggy daycare, trial assessments, and gift vouchers. Our facilities include heated/air-conditioned rooms, covered runs, and secure exercise paddocks for social dogs.
Are you licensed and insured?
Yes, we're fully licensed by Telford & Wrekin Council (BTWAWL013) and insured. We comply with Animal Welfare Regulations 2018, with vaccination records and safety protocols available for verification.
How do I book services?
Use our online booking system for reservations. New customers complete registration with pet details and vaccination records. Trials are required for boarding dogs, with bookings confirmed via our Revelation Pets platform.
What vaccination requirements exist?
Dogs need Distemper, Hepatitis, Parvovirus (every 3 years), Leptospirosis (annual), and Kennel Cough (annual) vaccines. Cats require Panleukopenia, Herpesvirus, Calicivirus (annual) and Feline Leukaemia (if applicable).
Do you offer viewings?
We don't conduct physical viewings for security and animal welfare reasons. Virtual tours via Facebook videos showcase our facilities, ensuring guest safety while providing comprehensive facility insights.
What are your closure dates?
We close annually for Christmas (23 Dec-27 Dec), New Year (6 Jan-12 Jan), and November (9 Nov-16 Nov). Emergency boarding may be available during closures with prior arrangement.
