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Your Partner in International Freight Forwarding and Shipping

Penguin Shipping, a distinguished name in the realm of international freight forwarding and shipping, commenced its operations in 1997. Since its inception, the company has been bringing together a unique blend of experience from diverse fields of freight forwarding and general shipping, worldwide. The founders, Linda Payne and Alan Biggs, with their extensive skills and experience in import and export freight forwarding, Customs clearance, exhibition forwarding, and motor vehicle imports, especially from Japan, laid a robust foundation for the company.

Linda Payne's expertise lies in the importation of motor vehicles. She was present at the inception of the trade in 'grey imports' of motor vehicles. Over the past two decades, she has nurtured and developed this major trade, a sector in which Penguin Shipping continues to lead. On the other hand, Alan Biggs has a strong background in the importation of American cars. His early career was marked by his handling of Customs clearance of used American cars and becoming the Customs clearance agent in the UK for American Motors, which owned the Jeep Corporation.

At Penguin Shipping, we are proud to have served some of our initial customers even today, who joined us in 1997. Our services in general freight forwarding, import and export, import clearance, and exhibition freight forwarding have been instrumental in building long-lasting relationships with our clients. We have also developed a niche in the marine equipment manufacturers and suppliers sector.

Export Forwarding

Whether it's FCL, LCL, Air Freight, European trailer shipping, or courier, Penguin Shipping is the right choice for you. Our team of knowledgeable professionals, with years of experience, ensures that your goods are safely and efficiently transported to their destination. We understand the importance of timely delivery and work tirelessly to ensure that your shipments reach their destination on time.

Import Forwarding

Penguin Shipping can arrange the collection and carriage of goods from many diverse parts of the world, especially from China, USA, Canada, and South Africa. Our expertise in Customs clearance ensures that your goods are smoothly delivered to their final destination, without any hassle.

Customs Clearance

Post-BREXIT, international shipping, whether import or export, is set to become more complicated. It will almost certainly require some additional formalities to be completed. At Penguin Shipping, we have the necessary expertise and technical knowledge to handle these formalities efficiently.

Motor Vehicle Imports

Penguin Shipping has the greatest accumulation of technical knowledge of customs clearance of motor vehicles of any UK Customs clearance agent. Our experience in motor vehicle imports, especially from Japan, and American cars, sets us apart in this sector.

Exhibitions

Penguin Shipping has provided exhibition freight forwarding services for customers for over twenty years, principally for marine equipment manufacturers and suppliers. We understand the unique requirements of exhibitions and work diligently to ensure that your goods are delivered on time and in perfect condition.

Reviews
Positive: The majority of reviewers had a positive experience with Penguin Shipping, praising their excellent service, transparency, and professionalism.
Negative: Several reviewers had a dreadful experience with Penguin Shipping, encountering rude and uncooperative staff, hidden costs, and poor customer service.

Positive Reviews

The majority of reviewers had a positive experience with Penguin Shipping. Several reviewers praised the company's excellent service, transparency, and professionalism. They specifically mentioned being responded to quickly, having no unpleasant surprises with fees, and being treated with infinite patience. Several reviewers also used phrases such as "absolute pleasure, " "fantastic service, " and "highly recommended."

Negative Reviews

On the other hand, several reviewers had a dreadful experience with Penguin Shipping. They mentioned encountering rude and uncooperative staff, hidden costs, and poor customer service. One reviewer even reported being abruptly told that the company no longer wanted their business because they didn't know about a specific staff member's personal life.

Staff Performance

The reviews highlighted some inconsistencies in staff performance, with some reviewers praising specific staff members, such as James, Paul, and James again, for their professionalism, approachability, and helpfulness. However, other reviewers had negative experiences with different staff members, describing them as rude, sharp, and uncooperative.

Importance of Customer Service

The reviews demonstrate the significance of providing good customer service. A few reviewers specifically mentioned that they were willing to overlook minor issues due to the positive experience with the company's staff. On the other hand, poor customer service can be devastating, leading to negative reviews and a loss of business.

Comparison to Other Service Providers

Some reviewers compared Penguin Shipping to other service providers, noting that they offered competitive pricing and unmatched service.

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