At Bancroft Cruisers, we're proud to offer a unique and unforgettable experience for our customers. As a family-run business, we're dedicated to providing exceptional service, ensuring that every charter is tailored to our customers' specific needs. With our expertise and passion for delivering exceptional experiences, we guarantee an unforgettable journey on the River Avon.
Our Services
Our experienced guides will take you on a memorable journey through the picturesque Warwickshire countryside, sharing their knowledge of local history and pointing out notable landmarks, including the Royal Shakespeare Theatre and Holy Trinity Church, where William Shakespeare is buried. Our daily sightseeing cruises last 45 minutes or one hour, departing from the landing stage at the Crowne Plaza hotel, Stratford-upon-Avon.
Our bespoke private event charters cater to a wide range of occasions, including weddings, corporate events, parties, and school groups. We offer a range of catering services, from delicious Afternoon Teas to Riverside Barbeques, ensuring that your event is truly unforgettable. Our vessel, The Rita Ellen, is fully enclosed and heated, with wheelchair accessible facilities and a fully licensed bar.
Our Mission
Our mission is to provide an exceptional experience for our customers, surpassing their expectations and creating unforgettable memories. We strive to deliver exceptional service, attention to detail, and a personalized approach to ensure that every charter is tailored to our customers' specific needs.
Overview of Bancroft River Cruises
Excellent Customer Service
The crew, particularly Fiona, have been praised for their exceptional service, providing a serene and peaceful experience for customers. They have been described as friendly, helpful, and attentive to details, making sure that customers' needs are met.
Ashes Scattering Ceremonies
Bancroft River Cruises have been commended for their handling of ashes scattering ceremonies, providing a calm and spiritual experience for families. They have been accommodating to different faiths and cultures, including Hindu and Sikh traditions.
Positive Feedback
Many customers have praised the cruises, describing them as "gorgeous, " "serene, " and "peaceful." The staff have been described as "knowledgeable, " "kind, " and "respectful." The commentary on board has been described as "unobtrusive, " allowing customers to choose whether or not to listen.
Issues with Communication
However, some customers have experienced difficulties in reaching the company, with delayed or non-existent responses to emails and phone calls.
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