"Relax, Socialise, Experience" - Catalina Spas
Catalina Spas Ltd was established in 1997 and is proudly the longest established Hot Tub and Swim Spa supplier in the UK. Family-run and driven by a dedication to exceptional customer service, we've been delivering luxury spas and swim spas to homes, holiday rentals, and commercial spaces for over 25 years.
Our Expertise
Our team of experts has extensive knowledge and experience in understanding your needs and recommending the perfect spa or swim spa solution for your unique requirements. We take pride in providing tailored consultations, ensuring you receive the best possible advice on choosing the right model, features, and accessories to create your perfect aquatic haven.
Comprehensive Services
We offer a comprehensive range of services, encompassing:
- Sales: A vast selection of hot tubs, swim spas, and associated accessories to suit all budgets and tastes.
- Servicing & Repair: Professional maintenance, diagnostics, and repairs for all major spa brands.
- Accessories & Spa Parts: A vast array of spare parts, filters, chemicals, and other essential spa accessories.
- Advice & Installation: Expert guidance and installation services to ensure your spa is up and running smoothly.
Customer-Focused Approach
At Catalina Spas, we believe in building lasting relationships with our customers. We prioritize clear communication, responsive service, and exceptional after-sales care. Our friendly and knowledgeable staff are always ready to assist you with any queries or concerns you may have.
Experience the Catalina Spas Difference
By choosing Catalina Spas, you can expect:
- Family-run business: Benefit from our dedicated and experienced team of professionals.
- Extensive knowledge: Access expert advice on choosing and maintaining your spa.
- Quality products: Access leading brands and world-renowned spa equipment.
- Exceptional service: Enjoy responsive customer support and personalized attention.
Overall Experience
Positive Aspects
The majority of reviewers have had a positive experience with Catalina Spas, praising the company's friendly and knowledgeable staff, great value for money, and high-quality products. Many reviewers have mentioned the excellent service they received, from the initial visit to the delivery and installation of their hot tubs or swim spas.
Negative Aspects
However, a few reviewers have had a negative experience with the company, citing issues with their hot tubs or swim spas, such as leaks, broken lights, and rusting hardware. Some have also expressed frustration with the company's response to their problems, feeling that they were not taken seriously or that their issues were not adequately addressed.
Specific Issues
Some specific issues mentioned by reviewers include:
- Misinformation about warranties: One reviewer was told that their swim spa had a 10-year guarantee, only to find out that it was actually a 2-3 year warranty due to commercial use.
- Lack of response to queries: Another reviewer sent an email with questions about their swim spa, but received no response.
- Poor quality products: One reviewer experienced a leak in their swim spa, and was disappointed with the company's response to the issue.
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