Where travel dreams come true
Welcome to Baldwins Travel
We are an award-winning travel agent in Kent, Sussex, and Lincolnshire, recognized by the travel industry as the leading independent travel agent in the South East. Our experienced team of travel experts has been helping people plan their dream holidays for over 125 years. With eleven branches in the South East, we offer a personalized service to our customers, providing expert advice and a wide range of travel options to suit all tastes and budgets.
Our History
Baldwins Travel has a rich history dating back to 1895, when our first store opened in Tunbridge Wells. Since then, we have grown to become one of the largest independent travel agencies in the UK. Our commitment to providing exceptional customer service and expert travel advice has earned us numerous awards, including 'Travel Agent of the Year - London and the South East' for 15 consecutive years and 'National High Street Travel Agent of the Year' four times since 2014.
Our Services
At Baldwins Travel, we offer a comprehensive range of travel services to ensure that every aspect of your holiday is taken care of. Whether you're looking for a relaxing beach holiday, an action-packed adventure, or a romantic getaway, our expert travel consultants will work with you to create a personalized itinerary that meets your every need. We offer a wide range of travel options, including:
- Sunshine holidays to destinations around the world
- Family holidays with kids' clubs and entertainment
- Cruises to explore the world's most breathtaking coastlines
- Cities and short breaks to experience the world's greatest cities
- Tailor-made holidays designed to your specifications
- Weddings and honeymoons abroad, with expert planning and coordination
- Travel extras, including airport hotels and lounges, car hire, airport parking, and travel insurance
Why Book With Us
There are many reasons to book your holiday with Baldwins Travel. As an independent travel agent, we offer a personalized service that is hard to find with larger travel companies. Our expert travel consultants have extensive knowledge of the travel industry and will work with you to create a customized holiday package that meets your every need. We are also proud members of the Advantage Travel Partnership, which gives us access to the kind of buying power that allows us to offer the best rates on a huge range of holidays.
Excellent Customer Service
The majority of reviewers praised the excellent customer service provided by Baldwin's Travel. Many reviewers mentioned the helpful and friendly staff, who went above and beyond to ensure their travel arrangements were satisfactory. Some reviewers specifically mentioned the knowledgeable and lovely staff, such as Claire, Kim, Paul, Lance, Katie, Charles, Trish, and Janet, who provided exceptional service.
Successful Trips and Holidays
Reviewers also raved about their successful trips and holidays booked through Baldwin's Travel. They appreciated the smooth and stress-free arrangements made by the travel agents, which included flights, transfers, and accommodations. Some reviewers even mentioned the amazing holiday experiences they had, thanks to the efforts of the Baldwin's Travel team.
Poor Service and Unhelpful Staff
On the other hand, a few reviewers had poor experiences with Baldwin's Travel. One reviewer was disappointed with the lack of follow-up after providing their holiday requirements, while another reviewer had a contrasting experience with the same company, initially impressed but later disappointed with the unhelpful staff and lack of compassion.
Issues with Refunds and Communication
One reviewer had a particularly negative experience, waiting for over 124 days for a refund for a cancelled cruise. This reviewer also mentioned being blocked by Baldwin's Travel on Twitter when inquiring about the refund status.
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