Expert IT Support for a Digital World
At Andromeda Solutions, we're a multi-award winning IT company providing a complete range of IT services and IT support to home and business customers nationwide. With offices in Middlesbrough, York, and Gateshead, our team of North-East based IT experts is dedicated to delivering top-class IT support to our clients.
Our services are designed to cater to the specific needs of our clients, whether it's providing friendly and professional IT support for home users or comprehensive IT solutions for businesses. We take pride in our customer-centric approach, ensuring that our clients receive the highest level of service and support.
Our Services
We offer a comprehensive range of IT services, including but not limited to:
- Home IT Support: Our team of experts will visit your home the same day to resolve any IT issues you may be experiencing.
- PC Health Check: Our team will carry out a health check, repairs, and/or maintenance to ensure you're getting the best out of your systems.
- Virus Removal: We'll remove any viruses, malware, browser hijackers, or other issues affecting your computer.
- Hardware & Software Issues: We'll assist you with buying and installing hardware and software, as well as fixing problems with your current software.
- Windows Upgrades: We'll help you upgrade your operating system to the latest version, ensuring you benefit from the most recent features and security updates.
- System Upgrades: If your PC isn't powerful enough to run all the programs you want, we'll advise you on your next move and help you upgrade your system.
- IT Support: We provide tailored support contracts and on-demand services to cater to your business needs.
- Servers: Our experts specialize in secure, reliable server technology, offering comprehensive solutions to all your business needs.
- Networks & Connectivity: We'll install and troubleshoot all network devices, including firewalls, VPN, switches, and wireless access points.
- Security: We'll provide strong defenses to protect your data and systems, using leading antivirus, content filtering, and encryption products.
- VOIP Telephone Systems: We'll help you switch to internet phone systems, which are cheaper than traditional lines and offer a wide range of extra features.
- Cloud Services & Microsoft 365: We'll provide expert advice on transferring some or all of your infrastructure to the cloud, helping you meet your objectives.
Why Choose Us
At Andromeda Solutions, we're committed to providing top-class IT support to our clients. Our customer service is second to none, with a five-star rating on Google, Facebook, and Yell.com. We're proud of our statistics, which include:
- 98.5% of cases resolved within 3.5 hours
- An average call waiting time of just 3.5 minutes
- A first-time fix rate of 97.8%
- A customer satisfaction rate of 98.5%
Overall Experience
The overall experience with Andromeda Solutions is overwhelmingly positive. Customers praise the company's exceptional service, professionalism, and expertise in IT solutions.
Key Strengths
- Efficient and Friendly Service: Many reviewers commend the company's prompt and courteous service, with staff going above and beyond to ensure customer satisfaction.
- Knowledgeable and Skilled Team: The team's technical expertise and ability to provide effective solutions to complex IT problems are highly praised.
- Personalized and Tailored Approach: Reviewers appreciate the company's willingness to listen to their specific needs and provide customized solutions that meet their requirements.
Customer Satisfaction
Customers are extremely satisfied with the service they received, often expressing gratitude and relief that their IT issues were resolved quickly and efficiently. Many reviewers have become long-term customers and recommend Andromeda Solutions to others.
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