Nestled amidst the charming streets of Strood, Rochester, Kent, the RBS Hotel stands as a beacon of hospitality and relaxation. Our contemporary rooms and warm atmosphere ensure an unforgettable stay for every guest.
Accommodation for Every Traveler
We offer a diverse range of room options to cater to your needs. Whether you seek a cozy double room or a spacious twin/triple room, each accommodation features:
- Flat screen TV with Satellite Channels
- Private bathroom with service toiletries
- Desk and comfortable chair
- Kettle and complimentary tea and coffee making facilities
Luxury Enhancements
For those seeking additional indulgence, we offer luxury rooms featuring:
- Plush bedding and Egyptian cotton linen
- Designer toiletries
- Plush bathrobes and slippers
- Exquisite views of the surrounding area
A Perfect Location
Our strategic location in Strood grants you easy access to a plethora of local attractions:
- Historic Landmarks: Explore Rochester Cathedral, Upnor Castle, Rochester Castle, and Dickens World.
- Natural Beauty: Admire the scenic beauty of Rochester Bridge, Guildhall Museum, and Riverside Country Park.
- Cultural Experiences: Discover the rich history of the area at Chatham Dockyard and the local shops and restaurants.
Additional Amenities
At RBS Hotel, we pride ourselves on providing our guests with:
- Free car parking: Enjoy peace of mind with complimentary parking in our secure lot.
- Continental breakfast: Start your day with a delicious continental breakfast served in our dining area.
- High-speed Wi-Fi: Stay connected with complimentary high-speed internet access throughout your stay.
- 24/7 reception: Our friendly staff is always available to assist you with any needs.
Contact Us Today!
Discover the beauty of Strood and experience exceptional hospitality at the RBS Hotel. Book your stay with us today and enjoy a memorable getaway!
Quality of Accommodation
The reviews suggest that the hotel's quality of accommodation is a major issue. Many reviewers have expressed dissatisfaction with the cleanliness and condition of the rooms, with some reporting finding hair and other unappealing items in the rooms. Additionally, the beds have been described as uncomfortable, with some reviewers stating that they had to sleep on the floor due to the hardness of the bed.
Customer Service
Customer service is also a major concern at this hotel. Reviewers have reported receiving poor treatment from the staff, with some being subjected to shouting and rudeness. One reviewer even reported being refused a simple request for a bottle of water by the hotel manager, who shouted at them. Additionally, the hotel manager's handling of a disturbance caused by noisy guests was criticized, with some reviewers feeling unsafe and unsupported during the incident.
Location
The hotel's location is also a point of contention. While some reviewers have reported that the hotel is conveniently located near the town centre, others have mentioned that there is limited parking and no alternative options. Additionally, one reviewer reported that the hotel was not easily accessible, with no signs or clear directions to find the hotel.
Value for Money
Despite the negative reviews, one reviewer did report that the hotel provided good value for money. They mentioned that the room was clean and modern, and that the amenities included a fridge and microwave. However, this positive review was outweighed by the overwhelmingly negative feedback from other reviewers.
Safety Concerns
Finally, one reviewer reported feeling extremely unsafe during their stay, due to a disturbance caused by noisy guests. They mentioned that the hotel manager did not adequately address the issue, and that they felt belittled for raising a concern about the situation. This reviewer has expressed concern that other guests, such as families or elderly couples, may have been negatively impacted by the hotel's handling of the situation.
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