Providing Care with Compassion and Expertise
At Interhaze Care Group, we believe that everyone deserves the best quality of life, and this belief sits at the very heart of our team. We are passionate about our residents' well-being, and as a result, pride ourselves in providing personalised care services with expertise and compassion. With over 23 years of experience, we have gained an outstanding reputation amongst families and professionals involved in health and social care.
Our Services
We provide care and support to both Residential and Nursing patients, with a range of services tailored to meet individual needs. Our services include Nursing Care, Dementia Care, Residential Care, Palliative Care, Mental Health Living, and Short-stay Care. We understand that moving into a care home can be a difficult choice to make, and we do everything we can to ease that worry for our residents and their families.
Our Care Homes
We have 13 care homes across the region, each providing a warm and welcoming environment for our residents. Our homes are designed to provide a comfortable and safe space for our residents, with 24-hour care and support from our trained staff. We accommodate both male and female residents, and our homes are registered with the Care Quality Commission.
What Our Clients Say About Interhaze
We are proud of the exceptional care we provide, and our residents and their families have shared their positive experiences with us. From the moment a new resident steps through the door, we treat them with love, respect, and tenderness that we'd want for our own family. We believe that our residents should have real choices about what they do and how they're treated, and we listen to what people say, constantly adapting and improving what we do.
Why Choose Us
We believe that our residents deserve the best, and we strive to provide exceptional care and support. We have a dedicated team of staff who are passionate about providing personalised care services with expertise and compassion. Our residents are at the heart of everything we do, and we do everything we can to meet their individual needs.
Staff Concerns
The majority of reviewers expressed dissatisfaction with the staff at the care home, citing examples of uncompassionate and uncaring behavior towards residents. Some reviewers even alleged that staff were more interested in profit than providing quality care. There were also concerns about staff conditions and benefits being poor.
Security and Safety Issues
Several reviewers highlighted security and safety issues, including the theft of personal belongings and a dementia patient being falsely accused of stealing. There were also concerns about the lack of staff available to assist residents, particularly in emergency situations.
Poor Management
Many reviewers criticized the management of the care home, stating that they were heartless, profit-driven, and ineffective. There were reports of high staff turnover, with some reviewers mentioning that there had been multiple managers in a short period of time.
Neglect and Lack of Care
Reviewers expressed concerns about the care provided to residents, with allegations of neglect, residents being left in a mess for hours, and a lack of attention to their needs.
Positive Aspects
One reviewer praised the care home, stating that it was great and friendly, particularly for people with dementia.
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