Designing Exquisite Interiors that Transcend Time
At Neil Gordon Opticians, we are proud to be your independent opticians in East Ham, Newham. Established in 1985, we have built a reputation for providing the highest standards of eye care in a friendly and relaxed environment. Our practice is committed to offering the best possible care for all, with a passion for children's eye care and a comprehensive range of services designed to meet the unique needs of each patient.
Our Story
Originally founded in 1985, we are an independent and family-run practice that has built a reputation based purely on word of mouth and recommendation. Our independence allows us to source products from many manufacturers, ranging from the highest quality to cutting-edge fashion designers and more economic brands. Continuous education is compulsory for all optometrists and dispensing staff, ensuring we provide the best possible eye care.
Meet the Team
Our friendly and experienced team are passionate about delivering a first-rate eyecare and eyewear service. We aim to treat everyone as an individual, listen to their needs, and provide recommendations for products and services based on their unique requirements. Our team includes Yunus Motara, Optometrist; Catherine Bryan, Optometrist; and Chris Challenger, Dispenser/Practice Manager.
Our Services
We offer a comprehensive range of services, including eye examinations, children's eyecare, dry eye assessment, contact lenses, and eyewear. Our knowledgeable and friendly opticians will guide you through each appointment, thoroughly examining your eyes to monitor their health and your vision. We use the latest testing procedures to test your eyesight and check up on your eye health, so you can enjoy the peace of mind that comes with taking care of this precious sense.
State-of-the-Art Technology
Our practice uses cutting-edge technology, including Rodenstock's patented 3D video measurement terminal, DNEye, and Optos Optomap, which lets us see a wide-angle view of your retina, which can be difficult to see with traditional equipment. We also have over a thousand frames to choose from in stock, ensuring we have something for everyone.
Overview of Reviews
This collection of reviews provides a comprehensive view of the services offered by Neil Gordon Opticians. The majority of the reviews are overwhelmingly positive, with customers praising the excellent customer service, professionalism, and expertise of the staff.
Positive Experiences
- Many reviewers praised the friendly and helpful staff, particularly mentioning specific staff members such as Mr. Yunus, Mr. Soyeb, Mariama, and Jenny.
- Several reviewers complimented the thorough and professional eye examinations, stating that they felt at ease and confident in the care they received.
- The variety of glasses available and the patient assistance in selecting frames were also appreciated by customers.
Negative Experiences
- A few reviewers expressed frustration with specific policies, such as requiring a separate contact lens fitting appointment and not providing prescriptions without an optometrist's signature.
- One reviewer had a poor experience at the East Ham branch, citing unhelpful staff and a long wait despite a prior appointment.
- Another reviewer reported a negative experience with a specific staff member who was allegedly unhelpful and pushy.
Common Themes
- Excellent customer service and professionalism were recurring themes in the positive reviews.
- A few reviewers mentioned specific policies or staff members that detracted from their experience.
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