Business Details
27 Years
experience
Open 24/7
always available
Premium Pet Supplies in Derby
Trusty Pet Supplies is a family-run business based in Derby since 1999. With three generations of family expertise and over 50 years of combined experience in the pet trade, we specialise in providing high-quality products for dogs, cats, rabbits, guinea pigs, hamsters, gerbils, and fish. Our commitment to animal welfare and customer satisfaction drives our extensive product range, including natural dog treats, premium pet foods, and specialist accessories. We pride ourselves on offering expert advice and tailored solutions to meet the unique needs of every pet owner. Our dedication to quality is reflected in our partnerships with trusted brands and our focus on ethically sourced products.We operate two physical stores in Derby while serving customers nationwide through our online platform, ensuring accessibility and convenience. Our team's deep-rooted passion for animals informs every business decision, from product selection to customer service. We actively engage with our community through educational blog content covering pet care, nutrition, and health. With a proven track record of reliability and a 4.8/5 Trustpilot rating, we continue to build lasting relationships with pet owners who value expertise and authenticity.
Services
Dog Food
Cat Food
Pet Accessories
Raw Feeding Supplies
Pet Medication
Aquarium Products
Bird Food
Small Animal Supplies
Pet Toys
Loyalty Programme
Details
- Year established: 1999
Highlights and features
- We have 25 years of family expertise in pet nutrition and care
- We offer over 170 trusted pet product brands in stock
- We provide free delivery on orders over 40
- We operate two physical stores alongside online services
- We guarantee product quality with satisfaction-focused policies
What people say
Excellent product range
Competitive pricing
Fast delivery
Great customer service
Quality products
Services
Dog Food Supply
We provide comprehensive dog food solutions including dry, wet, and raw feeding options. Our products cater to all breeds and dietary requirements, featuring grain-free formulas and specialist nutrition plans. With both everyday essentials and premium brands, we ensure balanced nutrition for canine health and vitality.
Cat Food Range
Our cat food selection includes dry, raw, and wet food options for complete feline nutrition. We stock specialist formulas for different life stages and health needs, focusing on high-protein recipes that mimic natural feline dietary requirements while maintaining palatability.
Pet Accessories
We offer extensive pet accessory collections including beds, crates, grooming tools, and safety equipment. Our range combines functionality with comfort, featuring durable products designed to enhance pet wellbeing while meeting practical owner requirements for ease of use and maintenance.
Loyalty Programme
Our loyalty programme rewards repeat customers with points redeemable against future purchases. For every 1 spent, customers earn 1 point equivalent to 1p discount, creating ongoing value for regular shoppers while supporting long-term pet care budgets.
Online Retail
We operate a comprehensive online store with nationwide delivery options. Our platform features detailed product information, expert guidance resources, and secure checkout processes, enabling convenient shopping for all pet care needs with multiple payment and delivery choices.
Questions
What delivery options are available?
We offer standard delivery from £3.95, next working day delivery, and free collection from our Derby stores. Orders over £40 qualify for free delivery, with raw food orders over £100 receiving complimentary next-day service.
Can I return unused products?
We accept returns within 14 days for most products, excluding sealed hygiene items. Customers must retain delivery proof and follow our returns process outlined in the terms of sale for full refunds including delivery costs.
Do you stock specialist pet foods?
Yes, we carry prescription diets, grain-free formulas, and hypoallergenic options for dogs and cats. Our range includes veterinary-recommended brands like Hill's Prescription Diet and Royal Canin specialist formulas for specific health conditions.
Are there loyalty discounts available?
Our loyalty programme awards 1 point per £1 spent, redeemable as 1p discounts. Points can be used once accumulating 100 points (equivalent to £1 off), with no upper limit on point accumulation or redemption.
How should I store raw pet food?
Raw orders use temperature-controlled packaging maintaining frozen state for 72 hours. Upon receipt, store in a freezer at -18°C. For short-term storage, refrigerate at 4°C and use within 2 days, ensuring proper hygiene practices during handling.
