About Us
Bournemouth Carpets is a family-run business with a rich history of providing high-quality carpets and flooring solutions to the South Coast and beyond for over 50 years. Our commitment to excellence, swift and efficient service, and competitive pricing have earned us an impeccable reputation in the industry. Our extensive range of products caters to diverse budgets and preferences, ensuring that every customer finds the perfect fit for their needs.
Our Promise to You
As an independent retailer, we take pride in selecting the best products for our showroom, offering a clear and transparent pricing structure with no hidden extras. We guarantee to price match any comparative written quote, ensuring that our customers receive the best value for their money. Our dedicated team is always available to provide expert advice, guiding you through our vast range of options to find the perfect solution for your flooring needs.
Services
Our comprehensive services include:
- Residential and commercial flooring solutions
- Carpet supply and installation
- Laminate flooring options
- Luxury Vinyl Tiles (LVT) and Vinyl flooring
- Underlay supply and installation
- Expert advice and consultation
- Free underlay with selected ranges
- Competitive pricing and price matching
- Quality guarantee on all products
Our Expertise
With over 50 years of experience in the industry, we have developed a deep understanding of our customers' needs and preferences. Our team is dedicated to providing exceptional service, ensuring that every customer receives a personalized experience tailored to their unique requirements. Whether you're looking for a stylish and durable flooring solution or expert advice on selecting the perfect product, we are here to help.
Get in Touch
If you're interested in learning more about our services or would like to schedule a consultation, please don't hesitate to contact us. We look forward to helping you find the perfect flooring solution for your home or business.
Overall Experience
The majority of customers have had a positive experience with Bournemouth Carpets Ltd, praising the owner Ali and her team for their professionalism, knowledge, and friendly service.
Positive Aspects
- Many customers have praised the owner Ali and her team for their professionalism, knowledge, and friendly service.
- The company offers a wide range of carpets and vinyl at competitive prices.
- The installation process is efficient, with many customers praising the punctuality and professionalism of the fitters.
- The company is willing to work around customers' budgets and time frames.
Negative Aspects
- Some customers have experienced poor communication and lack of response from the company.
- There have been issues with measurements, quotes, and communication, leading to misunderstandings and disputes.
- A few customers have reported experiencing poor treatment from the company, including being ignored and misled.
Customer Service
- While many customers have praised the company's customer service, some have experienced poor communication and unprofessional behavior from the company.
- Some customers have reported being ignored or misled by the company, leading to disputes and negative experiences.
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