Drayton Windows is a leading specialist in commercial window and curtain wall manufacturing and installation. Established in 1977, we have established ourselves as a trusted partner for high-quality facade solutions across the construction industry.
Our Vision
Our vision is to be a market-leading specialist in the delivery of Architectural Glazing Solutions to the Construction Industry. We aim to build a sustainable business renowned for technical excellence and exceptional service.
What We Offer
Drayton Windows offers a comprehensive range of services covering all aspects of window and curtain wall needs, including:
**Products
- Windows & Doors
- Curtain Wall Facades
- Fire Protection Products
**Services
- Refurbishment Projects
- Project Management & Design
**Sectors Served
- Commercial
- Education
- Healthcare
- Hotel & Leisure
- Retail
Our Expertise
Over the years, we have developed extensive experience and expertise in:
- High-performance window and curtain wall systems
- Technical design and specifications
- Curtain wall installation and maintenance
- Bespoke window and door solutions
- Complex project management and coordination
Our Commitment
We are committed to:
- Providing exceptional customer service and building strong relationships
- Delivering outstanding quality and craftsmanship
- Advancing sustainable practices through innovative technologies
- Maintaining open communication and transparent processes
Summary of Customer Reviews for Door and Window Installation Service
Poor Customer Service and Lack of Follow-Up
The reviews highlight dissatisfaction with the door and window installation service, primarily due to poor customer service and a lack of follow-up on issues that arose post-installation. Both customers experienced difficulties in getting the company to address problems under warranty, which significantly impacted their overall satisfaction.
Specific Issues
Fay Donovan, who installed doors and windows as part of a new build, encountered small issues that were not addressed despite being under warranty. Chris Rivett, on the other hand, had difficulties in getting the company to respond to his queries and calls, even though he left messages.
Lack of Communication and Accountability
The common thread in these reviews is the lack of communication and accountability from the company. Customers expect a certain level of service, especially when issues arise, and the failure to address these concerns has led to negative experiences and low ratings.
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