Experience the difference with our personalized approach to eye care
Thank you for visiting the website of Alan Tyler Opticians. We are proud to be an independent Opticians practice, offering a bespoke, high-quality professional service. We are an independent Opticians and Contact lens practitioners, located in Dorridge. Established in 1971, we have been providing professional, individual eye care to locals for over 40 years. Our opticians now look after 10,000 customers with an emphasis on the provision of a personal service.
Our friendly and experienced opticians and team take time to fully evaluate your vision and eye health needs. Both adults and children can benefit from our thorough eye examinations and expert advice and assistance with eye care, spectacles, and contact lenses. Take time to browse through our impressive selection of spectacles and lenses to suit all budgets. Then allow us to ensure that your glasses or lenses are expertly fitted and dispensed with the greatest accuracy.
Our Services
At Alan Tyler Opticians, we offer a comprehensive range of services designed to cater to all your eye care needs. Our services include eye examinations, OCT examinations, contact lenses, NHS services, and a dry eye clinic. We also provide a wide range of frames and lenses to suit all styles and budgets. Our team of experienced opticians and dispensers are always happy to offer expert advice and guidance to ensure you find the perfect solution for your vision needs.
We understand the importance of providing a personal service, which is why we take the time to get to know our customers and understand their individual needs. Our friendly and welcoming team are always happy to answer any questions you may have and provide guidance and support throughout your journey with us.
Why Choose Alan Tyler Opticians?
At Alan Tyler Opticians, we pride ourselves on our commitment to providing exceptional customer service and care. Our team of experienced opticians and dispensers are dedicated to ensuring that every customer receives a truly professional service and is 100% happy with their purchase. We believe in building long-term relationships with our customers, which is why we strive to provide a personalized service that meets the unique needs of each individual.
Exceptional Customer Service and Eye Care
Overall, the majority of customers have had a positive experience at MW Phillips Opticians. Several reviewers have praised the friendly and welcoming staff, who take the time to explain each step of the eye test process and provide advice on looking after eye health. The opticians have also received high marks for their efficiency, with some customers reporting same-day appointments and minimal waiting times.
Donation Point and Community Involvement
Another notable aspect is the optician's involvement in the community. They have been a donation point for secondhand glasses for four years, which has greatly helped a charity supported by one of the reviewers. This demonstrates the optician's commitment to giving back to the community.
Mixed Experiences
However, there have been some mixed experiences reported. A few reviewers have expressed frustration with long wait times and staff being late or unavailable. One reviewer had a negative experience with an optometrist who was perceived to have poor communication skills and came across as rude.
Poor Service and Communication
On the other hand, two reviewers have reported a very poor experience at the optician, citing issues with the service and communication. One reviewer had to wait for a long time and was met with staff eating takeaways at the counter, while another reviewer had a negative experience with an optometrist who had poor communication skills and came across as rude.
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