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Founded over three decades ago, Flames UK has been the go-to destination for customers in St Helens and the surrounding areas looking for high-quality fireplaces, fires, and stoves. Our unwavering commitment to providing personalised services, exceptional craftsmanship, and unparalleled installation expertise has earned us a reputation as a trusted and reliable partner for all your fireplace needs.

Expert Craftsmanship and Personal Service

At Flames UK, we take great pride in our ability to deliver a tailored experience to each of our clients. Our team of skilled craftsmen designs, builds, and installs fires, fire surrounds, fireplaces, and solid fuel stoves to your exact specifications, ensuring a perfect fit for your space. With a vast majority of our fireplaces being made to measure, you can rest assured that your new fireplace will be a unique reflection of your personal style and taste.

A Comprehensive Range of Leading Brands

Our extensive showroom in St Helens showcases a wide variety of fires and fireplaces from the UK's most respected brands, including Elgin & Hall, Gazco-Stovax, CELSI, Flavell, Global, Kohlangaz, Kinder, Portway, and many more. With such a diverse selection of products, you're sure to find the perfect fit for your home.

No Chimney, No Problem!

For those building new homes without chimneys or living in older properties with unviable flues, Flames UK offers a range of fire solutions to accommodate your needs. Our wide range of fires, both electric and gas-powered, ensures that you can enjoy the warmth and ambiance of a fireplace in any setting.

Visit Our Stunning Showroom

Spanning five floors, our newly renovated showroom on Jackson Street is a must-visit destination for anyone considering a new fireplace, fire, or stove. With hundreds of stunning fireplaces on display and a knowledgeable team of experts on hand to guide you through your options, you'll find everything you need under one roof. Our showroom hours are as follows:

  • Monday to Friday: 9:30am - 4:30pm
  • Saturday: 10:00am - 4:00pm
  • Sunday: CLOSED

Testimonials from Satisfied Customers

At Flames UK, our top priority is ensuring complete customer satisfaction. Our customer reviews speak for themselves, with many customers expressing their gratitude for our professionalism, attention to detail, and exceptional service. Here are just a few of the kind words our customers have shared:

  • "Thank you, Shaun, for fitting our gas fire and surround, and doing a beautiful job. Your patience and cleanliness during the installation process were much appreciated." - Angela McGhee, St Helens
  • "From start to finish, we received a truly helpful and professional service. The lads who installed our fireplace were fantastic, and we couldn't be happier with the outcome." - Mrs. Scott, Prescot
  • "Many, many thanks for everything regarding the purchase and installation of my new wood-burning stove. Your team was incredibly helpful every step of the way, and we couldn't be more delighted with the result." - Paul Dawson, Rainhill
  • "Thank you to Sean and the installers for their professionalism, help, and suggestions with restoring our property's open fireplace. Their honesty and trustworthiness made the entire process stress-free and enjoyable." - Alice Murphy, Newton Le Willows
Reviews
Positive: Excellent customer service, fantastic fitting and installation, high-quality products, and professionalism.
Negative: Arrogant and unapproachable staff attitude.

Excellent Customer Service and Product Range

Flames UK has been praised for its excellent range of products and outstanding customer service. The company has been highly recommended by several customers for its efficient and professional service.

Fantastic Fitting and Installation

Many customers have appreciated the company's fitting and installation services. The installation team has been described as hardworking, efficient, and skilled. They ensured that the area was kept clean and tidy during the installation process.

High-Quality Products and Professionalism

Customers have also praised the quality of the products offered by Flames UK. The installation of stoves and fireplaces has been described as of high standard, with customers appreciating the professionalism and workmanship of the installation team.

Efficient Communication and Customer Care

Flames UK has been commended for its efficient communication and customer care. The company has been praised for its quick response to queries and issues, and its staff has been described as helpful and supportive.

One Negative Feedback Regarding Attitude

However, there has been one negative feedback regarding the attitude of one of the staff members. A customer reported experiencing an arrogant and unapproachable demeanor from the staff member, which led to a disappointing experience.

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