Business Details
38 Years
experience
Emergency
services
Professional Property Lettings & Management in West London
Established in 1988, we are a family-run property management and lettings agency specialising in residential properties across west London. Our hands-on approach ensures landlords receive tailored guidance through every stage of the lettings process, supported by a director with decades of direct involvement. We maintain strict compliance with evolving lettings legislation while offering premium management services focused on quality over quantity. Our curated network of trusted suppliers includes maintenance contractors, insurance providers, and legal advisors, all selected for their reliability and ethical standards.As ARLA Propertymark members since 1992, we operate under rigorous professional conduct guidelines and hold 250,000 Professional Indemnity insurance. Our Client Money Protection Scheme membership and affiliation with The Property Redress Scheme demonstrate our commitment to transparency. With over 35 years of local market expertise, we combine deep knowledge of Chiswick and surrounding areas with a personal service that has retained clients for decades.
Services
Property Management
Lettings
Tenant Sourcing
Compliance Advice
Maintenance Coordination
Details
- Year established: 1988
Highlights and features
- 35+ years of west London property expertise
- Director-led service with hands-on involvement
- ARLA Propertymark accredited since 1992
- Curated network of trusted maintenance contractors
- Transparent pricing with no hidden fees
Associations and certifications
- ARLA Propertymark
- The Property Redress Scheme
- W. R. Berkley UK Limited
What people say
Second to none
Exceptional service
Professional and courteous
Prompt problem resolution
Trusted guidance
Services
Property Management
Our premium property management service offers landlords comprehensive oversight of their rental properties. We handle maintenance coordination, tenant communication, and regulatory compliance while ensuring properties maintain high standards. With director-level involvement and a network of trusted contractors, we provide proactive management that protects investments and ensures tenant satisfaction.
Lettings
Specialist lettings services cover property preparation, marketing, and tenant vetting. We utilise local market expertise to achieve optimal rental pricing while ensuring legal compliance. Our ARLA-accredited team provides landlords with transparent processes from valuation to tenancy commencement, supported by professional photography and inventory services.
Tenant Sourcing
We identify suitable tenants through rigorous vetting processes and market-specific marketing strategies. Our database of prospective tenants combined with targeted advertising ensures properties attract reliable occupants. We conduct thorough referencing checks while maintaining communication with both parties to facilitate smooth tenancy transitions.
Compliance Advice
Expert guidance on evolving lettings legislation forms core part of our service. We advise on safety certificates, tax requirements, and legal obligations while maintaining up-to-date knowledge of industry changes. Our compliance support includes HMRC paperwork assistance and insurance requirements specific to rental properties.
Maintenance Coordination
Comprehensive maintenance management covers emergency repairs and routine upkeep. We coordinate pre-vetted contractors for gas, electrical, and general property maintenance while ensuring work meets safety standards. Our 24/7 emergency response system addresses urgent issues promptly, with transparent cost reporting to landlords.
People
Mark Francis
Director and Founder
With over 35 years in the property sector, Mark established Express Property in 1988. He maintains hands-on involvement in all operations, personally guiding landlords through lettings processes while ensuring compliance with industry regulations. His expertise in west London markets and commitment to ethical practices has built long-term client relationships.
Questions
What property management services do you offer?
We provide full-service property management including maintenance coordination, tenant communication, rent collection, and regulatory compliance. Our ARLA-accredited team ensures properties meet legal standards while maintaining high occupancy rates.
How do you find suitable tenants?
Through rigorous referencing checks, credit assessments, and previous landlord references. We market properties to our database of pre-vetted tenants and use targeted advertising to attract reliable occupants matching property requirements.
Are your fees transparent?
Yes, we provide clear fee structures with no hidden charges. Our lettings fees range from £250–£500 while management fees are based on property value. All costs are detailed in our fee schedule available upon request.
Do you offer emergency maintenance support?
We provide 24/7 emergency repair services for urgent issues like heating failures or water leaks. Our vetted contractors respond promptly to resolve critical problems affecting tenants' living conditions.
What accreditations do you hold?
We are ARLA Propertymark members since 1992, part of The Property Redress Scheme (membership PRS020273), and hold £250,000 Professional Indemnity insurance with W. R. Berkley UK Limited.
