Warmth, reliability, and peace of mind - that's what we deliver
R Wilson Services is a family-run business based in Southampton, covering the surrounding areas of Fareham, Gosport, and beyond. We are committed to providing exceptional heating and plumbing services to our valued customers. With a team of highly qualified and certified engineers, we possess extensive experience in all aspects of domestic gas, as well as comprehensive plumbing and heating system solutions.
**Our Expertise
Our skilled engineers are fully qualified and certified in energy efficiency, unvented hot water, and as Gas Safe Registered Engineers (previously Corgi registered). We are experienced in:
- Boiler Servicing & Repair: Comprehensive boiler maintenance and repair services for all makes and models.
- Boiler Installations: High-efficiency condensing boilers installed with a 5-year parts and labour warranty as standard.
- System Upgrades & Powerflushing: Efficient system cleansing to remove debris and improve heating performance.
- Plumbing Services: Repairing leaks, replacing dripping taps, and handling all your plumbing needs.
- Bathroom & Kitchen Installations: Professional installation of bathrooms and kitchens, including wall and floor tiling.
**Our Values
We adhere to the highest standards of professionalism and customer service. Our values include:
- Integrity: We maintain transparency and ethical practices in all our dealings.
- Reliability: We are committed to providing consistent and dependable services.
- Customer Focus: Your satisfaction is our top priority.
- Quality: We use only the highest quality materials and equipment.
**Our Commitment
R Wilson Services is dedicated to delivering exceptional service and reliable solutions to meet your heating and plumbing needs. We understand the importance of a comfortable and efficient home, and we are committed to helping you achieve optimal home comfort.
Initial Impressions
The reviews suggest that the company, R Wilson, has both strengths and weaknesses in their customer service and work quality. While some reviewers have praised the professionalism, expertise, and reliability of their technicians, others have experienced poor communication and subpar workmanship.
Positive Feedback
The company's technicians are described as polite, professional, and efficient in their work. Some reviewers have praised the helpfulness of the staff, with one commenting on the willingness of the manager to discuss customer concerns. The technicians' attention to detail and ability to complete tasks quickly and efficiently have also been noted.
Negative Feedback
However, there have been instances where the company has fallen short of expectations. One reviewer experienced poor customer service, including a lack of response to voicemails and disrespectful behavior from the manager. Another reviewer was dissatisfied with the quality of work done, including incomplete tasks and a failure to take accountability for mistakes.
Work Quality and Reliability
Some reviewers have praised the company's work quality, describing the technicians as tidy, polite, and professional. However, others have reported issues with the quality of work, including incomplete tasks and a lack of accountability. One reviewer even reported that the company made the situation worse than when they initially called for their service.
Overall Experience
The majority of reviewers have had positive experiences with the company, praising their professionalism, expertise, and reliability. However, there have been instances where the company has fallen short of expectations, particularly in terms of customer service and work quality.
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