Going the extra mile for your pets
At Mile House Veterinary Centre, we are a dedicated team of veterinary professionals committed to providing exceptional care to animals of all shapes and sizes. Our mixed practice, located in the heart of Northallerton, North Yorkshire, offers a wide range of services to cater to the diverse needs of our clients and their beloved pets. From farm animals to small animals, and everything in between, we strive to deliver top-notch care with a personal touch.
Our Mission
Our mission is to be widely recognized within the local community as the best veterinary practice in Northallerton and the surrounding area. We aim to achieve this by providing a service of excellence to our clients at every stage of their interactions with us, consistently caring for our patients around the clock, growing as a business, and investing in the latest equipment and facilities to efficiently diagnose and treat all patients under our care. We believe in the power of teamwork, and our dedicated team is motivated and committed to working together to meet or exceed our clients' expectations.
Our Story
Mile House Veterinary Centre was founded in 2002 by Ed Bulman, a passionate and experienced veterinarian with a deep love for animals and farming. Since its humble beginnings, our practice has grown to become a leading provider of veterinary care in the region, with a strong team of vets, nurses, and support staff working together to provide exceptional care to our patients.
Our Services
We offer a comprehensive range of services to cater to the diverse needs of our clients. From routine vaccinations and health checks to surgical operations and emergency care, we are equipped to handle it all. Our state-of-the-art facilities include an in-house laboratory, operating theatre, endoscope, ultrasound scanner, and digital X-ray machine, allowing us to provide accurate diagnoses and effective treatments.
Our Team
Meet our team of dedicated professionals who are passionate about providing exceptional care to our patients. From our experienced veterinary surgeons to our friendly reception team, every member of our team is committed to delivering a personal and caring experience to our clients.
Overview of the Veterinary Practice
Positive Experiences
The majority of reviewers have praised the veterinary practice for its welcoming and friendly staff, particularly the receptionist and veterinary nurses. Many have commended the vets for their professionalism, kindness, and expertise in handling their pets. Some reviewers have also appreciated the practice's convenient location and parking facilities.
Specific Praise
- The vets have been praised for their gentle and caring approach, making pets feel at ease.
- The practice's open-door policy for questions and concerns has been appreciated by many.
- The convenient location and ample parking have been highlighted as positives.
- Some reviewers have expressed gratitude for the vets' help in emergency situations.
Negative Experiences
However, some reviewers have expressed dissatisfaction with their experiences at the practice. Some common complaints include:
Specific Complaints
- Poor communication and lack of empathy from certain vets, particularly the owner, Edward Bulman.
- Long waiting times and a lack of apologies for delays.
- Instances of overcharging and being misled about costs.
- Poor handling of certain cases, leading to negative outcomes for pets.
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