Trust us to care for your furry friends
At Gilmoor Vets, we are dedicated to providing compassionate, caring service to you and your pet. Our team of well-trained staff, combined with our state-of-the-art facilities, enables us to offer a comprehensive range of veterinary services to ensure your pet receives the best possible care. With three small animal practices located in Durham, Spennymoor, and Sunderland, we are committed to making you and your pet part of our team.
Our Mission
Our mission is to provide a professional, compassionate, and efficient service to our clients and their animals. We strive to maintain a positive, progressive, informative, cheerful, and helpful environment for both our clients and colleagues. We aim to provide a service that reflects the high standards of veterinary care, with fees that represent value for money.
Our History
Gilmoor Vets was established in 1988 as the first dedicated small animal practice in Durham city. Since then, we have built a reputation for excellence in clinical care, provided by a friendly and familiar team. Over the years, our practice has grown, and we now have three sites, with over 20 team members, including six full-time veterinary surgeons, qualified and student veterinary nurses, theatre assistants, office and managerial teams, and dedicated reception teams at all three sites.
Our Services
We offer a wide range of services, including vaccinations, health checks, surgery, and post-operative care, seven days a week. Our health plan provides gold standard care for healthy pets, and we offer special support for all stages of your pet's life, including reproduction, pregnancy, puppy and kitten care, as well as adolescent and geriatric care. We are committed to continuous improvement and strive to provide the best possible service to our clients and their pets.
Our Team
Our team is dedicated to providing a friendly, approachable service, backed by a genuine interest in your pet's wellbeing. We have a team of experienced veterinary surgeons, nurses, and support staff who are committed to providing the best possible care for your pet. Meet our team and learn more about their qualifications, experience, and interests.
Mixed Reviews
Poor Experience
One reviewer had a very negative experience, claiming that the vets failed to diagnose their cat's illness and didn't refer them to a specialist in time, leading to the cat's death. They felt belittled and dismissed by the vets, and were not offered condolences or support. They praised the receptionist, but overall had a terrible experience.
Excellent Experiences
On the other hand, many reviewers had excellent experiences with Gilmoor Vets. They praised the friendly, empathetic, and knowledgeable staff, who provided excellent care for their pets. Several reviewers mentioned the supportive and caring nature of the staff, especially during difficult times such as the loss of a pet. They appreciated the long opening hours, convenient parking, and the ability to answer questions and address concerns.
Specialist Knowledge
One reviewer, who had an exotic pet (a tortoise), was particularly impressed with the vet's expertise and knowledge in caring for such animals.
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