Providing exceptional care, every time, every day
At Lincluden Medical Centre, we are committed to providing high-quality medical care to our patients in a friendly, personal, and confidential environment. Our team of experienced healthcare professionals is dedicated to delivering exceptional service, ensuring that every patient receives the best possible care.
Our Services
We offer a wide range of medical services, including:
- Appointments: We provide routine and emergency appointments, ensuring that our patients receive prompt and effective care.
- Online Services: Our online platform allows patients to book appointments, order repeat prescriptions, and access their medical records conveniently.
- Self-Care: We encourage our patients to take an active role in their health and wellbeing by providing resources and guidance on self-care and health advice.
- Prescriptions: We offer a convenient online service for patients to order repeat prescriptions and manage their medication.
- Health Advice: Our dedicated team provides expert health advice and guidance on various medical conditions, helping our patients make informed decisions about their health.
- Patient Record: We maintain accurate and up-to-date patient records, ensuring that our patients' medical history is always accessible and confidential.
Our Team
Our team of experienced healthcare professionals is dedicated to providing exceptional care to our patients. We have a team of GPs, nurses, and administrative staff who work together to ensure that our patients receive the best possible care.
Our Practice
Our practice is designed to be patient-centred, with a focus on providing a comfortable and welcoming environment for our patients. We have suitable access for disabled persons and patient parking is also available.
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Overall Experience
The reviews highlight a mixed bag of experiences at this GP surgery. While some patients have had positive encounters, others have had frustrating and unsatisfactory experiences.
Positive Experiences
- Some patients have reported prompt and helpful service, with doctors and nurses being attentive and caring.
- Reception staff have been praised for being friendly and helpful in some instances.
- Specific doctors and nurses, such as Dr. McKenna and Nurse Louise, have been singled out for their excellent care.
Negative Experiences
- Many patients have reported rude and unhelpful reception staff, with long wait times and a lack of empathy.
- Some patients have been disappointed with the lack of support and treatment received, leading to avoidable A&E visits.
- There have been reports of staff being abrupt, aggressive, and unprofessional over the phone.
- Patients have expressed frustration with the difficulty in getting appointments, and the lack of male doctors available for sensitive issues.
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