Empowering patients to take control of their health and well-being
At Green Road Medical Practice, we are committed to providing the highest quality of healthcare to our patients in the Conlig area. Our team of dedicated healthcare professionals is passionate about delivering exceptional patient care, and we strive to create a warm and welcoming environment for all our patients.
Our Mission
Our mission is to provide comprehensive and empathetic healthcare to our patients, empowering them to take control of their health and well-being. We believe in a holistic approach to healthcare, understanding that good health is not just about clinical matters, but also influenced by numerous complex factors. That's why we work closely with our patients to understand their unique circumstances and refer them to other clinics and organizations that can provide additional support.
Our Services
We offer a wide range of services, including antenatal and postnatal care, minor surgery, childhood vaccinations, and well-person check-ups. Our specialist clinics and services include:
- Antenatal Clinic, held by Pauline Irvine, Community Midwife, every Thursday morning
- Child Immunisation Clinic, held by Heidi Knox every Tuesday afternoon
- Chronic disease care clinics
- Self-care awareness and education
Our Practice
Green Road Medical Practice operates from a modern unit within the Green Road retail centre, which is fully accessible and equipped with facilities for patients with disabilities. Our practice is open from 8:30 am to 6:00 pm, Monday to Friday, and we accept new registrations from residents within the local area.
Our Team
Our practice team is led by Dr. Andrew Jackson and Dr. Alison Grimshaw, who are both experienced and dedicated healthcare professionals. Our team also includes a practice manager, health visitor, and reception staff, all of whom are committed to providing exceptional patient care.
Patient Information
We encourage all our patients to take an active role in their healthcare, and we provide resources and information to support self-care and healthy living. Our latest news section features updates on vaccination programmes, clinics, opening hours, and medical information.
Get in Touch
If you're new to the area or would like to register with our practice, please don't hesitate to get in touch. We welcome new patients who live within a 5-mile radius of the practice, and our registration process is simple and easy. Give us a call to make your new patient check appointment today!
Poor Reviews and Concerns
Respect and Communication Issues
Several reviewers expressed concerns about the lack of respect and poor communication from the medical staff, particularly the receptionists. They were described as rude, arrogant, and unhelpful, with some instances of dismissive behavior towards patients.
Difficulty in Getting Appointments
Many reviewers mentioned the difficulty in getting appointments, with some stating that it's almost impossible to get a callback or an in-person appointment. The phone system was criticized for being inefficient, with patients being asked repeatedly if their issue is an emergency.
Lack of Empathy and Bedside Manner
Some reviewers, including those with serious health concerns, felt that the doctors lacked empathy and bedside manner. One reviewer mentioned that a doctor was seen prancing around outside, appearing to be uncaring about patients' concerns.
Dangerous Health Conditions Unchecked
There were concerns about serious health conditions going unchecked due to the difficulty in getting appointments and the perceived lack of care from the medical staff.
Efficient and Caring Surgery
A few reviewers had positive experiences with the surgery, praising the doctors and reception staff for being friendly, helpful, and efficient. They mentioned that the doctors took the time to listen and care for their patients.
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