Saving you money, one appliance at a time
Whirlpool Appliances LTD is a leading provider of high-quality, refurbished domestic appliances. With three convenient locations in Peterborough, Gateshead, and Yate, we offer an extensive range of popular brands such as KitchenAid, Whirlpool, Hotpoint, and Indesit at competitive prices.
Grade Explained
At Whirlpool Appliances LTD, we meticulously restore appliances to their original glory, ensuring they are fully functional and aesthetically pleasing. We offer two grades of refurbished appliances:
- R Grade: Featuring minimal cosmetic imperfections, these appliances are in exceptional condition and come with a standard 1-year manufacturer warranty.
- M Grade: While slightly more visually imperfect than R Grade appliances, these products are fully functional and come with a 1-year warranty.
A Commitment to Quality and Value
Our commitment to quality is unwavering. Each appliance undergoes a rigorous inspection and refurbishment process at Whirlpool's state-of-the-art facility in Peterborough, Cambridgeshire. Our skilled technicians meticulously repair any damage, ensuring that each appliance meets our stringent standards.
Wide Selection of Appliances
Whether you need a new refrigerator, washing machine, or any other large or small domestic appliance, we have a wide selection for you to choose from. Our experienced staff can assist you in finding the perfect appliance to meet your needs and budget.
Environmentally Responsible
As a responsible corporation, we believe in reducing waste and extending the lifespan of durable goods. By offering high-quality refurbished appliances, we not only save you money, but also contribute to environmental sustainability.
Exceptional Customer Service
At Whirlpool Appliances LTD, we prioritize customer satisfaction. Our friendly and knowledgeable staff are available to answer your questions, address any concerns, and ensure a seamless shopping experience.
Security Measures and Customer Service
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One reviewer found the COVID-19 precautions taken in the factory outlet to be very good and believes that all businesses should operate in this manner during these times. The security guard, however, was criticized for not listening and simply talking.
On the other hand, several reviewers found the customer service to be very friendly and helpful, leading to quick sales and satisfied customers. Some staff members, such as Lisa and Shannon, were particularly praised for their excellent service and dedication to customer satisfaction.
Availability of Products and Stock
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A few reviewers mentioned that the factory outlet sometimes has limited stock, and it is advisable to call before visiting to check the availability of desired items. However, some staff members are willing to check the stock and offer advice and support to customers.
Negative Experiences
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Unfortunately, not all experiences were positive. Some reviewers had negative interactions with the customer service, including rude staff and unprofessional behavior. One reviewer experienced issues with an engineer not showing up and a lack of direct complaint channels. Another reviewer had a terrible experience with an engineer who declined to park in available free parking and never arrived.
Overall, the reviews suggest that while the customer service and COVID-19 precautions are generally good, there are some areas for improvement, particularly in terms of product availability and staff professionalism.
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