Providing exceptional service, always.
Established in 1998, Brunel Shipping has grown to become one of the UK's leading freight forwarding companies, providing International Freight Forwarding services by Air, Sea, Road and Rail. We have achieved this by offering consistent, flexible, and reliable services tailored to our customers' business needs. Our commitment to accountability and service excellence has made us a trusted advisor during significant events, including high-profile legal cases, international crises, and contentious presidential elections.
The Brunel Group
Over the past two decades, Brunel Shipping has expanded and developed dedicated teams for its European, Air Cargo, and Project Cargo divisions. This strategic move has strengthened our core capabilities by incorporating specialist personnel into each business division and showcasing our dedication to being the premier choice for a freight forwarding & logistics partner. The Brunel Group has established a robust structure over the past five years, experiencing continuous growth in all four sectors of our business due to our ongoing investment in People, IT, and Infrastructure.
People
At Brunel, we settle for nothing less than the best. Our staff are experienced professionals, committed to delivering exceptional service and unparalleled communication levels to our customers. By choosing Brunel, you can enjoy complete peace of mind knowing that your shipping needs are in capable hands. Our team is ready to provide bespoke quotes or competitive rates for your specific requirements.
Our Global Network
As members of the World Cargo Alliance, Brunel Shipping offers customers access to local logistics expertise in 188 countries worldwide. We are also active members of the WCA and PCN global networks, which enables us to collaborate with specialist forwarders in each location, delivering exceptional service based on local knowledge in every corner of the globe.
IT Infrastructure
At Brunel, we understand the importance of integrating information technology seamlessly with our customer-centric account management philosophy. That's why we have developed technology platforms that provide our customers with complete visibility on all shipping activity, easy access to all documentation, and quick reporting tools to simplify their lives. Our systems are managed and updated by Brunel staff, communicated through the usual channels of email, phone calls, and face-to-face interactions with our customers.
Services Offered by Brunel Shipping
*Sea Freight Services*
We offer inbound and outbound sea freight services to and from China and the Far East, including our FCL China Rail Service, with new China to UK rail freight departures. Our China to Felixstowe (UK) service takes only 19 days.
*E-Commerce Specialists*
Our expertise extends to global sea freight, cross-trade, import & export, FCL, LCL, and customs clearance for e-commerce businesses.
*Specialist Perishable Division*
Our Specialist Perishable Division offers tailored services for time-sensitive and temperature-controlled cargo, providing end-to-end solutions for the transport of perishable goods.
*Commercial Team*
For existing importers and exporters looking to compare pricing, our commercial team is available to provide competitive rates and exceptional service.
*Multimodal Services*
Our Road, Sea & Air services, available within our specialist group of Brunel companies, offer flexible and efficient multimodal transportation solutions.
Positive Comments
The positive comments highlight the excellent customer service provided by representatives like Ivan Russel, Michelle, Karen, Richard, Louise, and the team at Brunel European. Customers appreciate their helpfulness, professionalism, and efficiency in resolving issues and delivering goods on time.
Negative Comments
The negative comments mainly focus on communication issues, delays, and lack of responsibility in handling damaged or stolen goods. The company's payment terms and logistical processes have also been criticized.
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