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Making a Difference in Plastic

The Fire Basket is a renowned specialist in providing a wide range of fireplace solutions, tailored to meet the diverse needs and preferences of our clients. Established with a vision to revolutionise the fireplace industry, we have been at the forefront of introducing innovative and cutting-edge fireplace designs that add warmth, charm, and character to any room.

At The Fire Basket, we specialise in a variety of fires, including solid fuel, electric, gas, and bio ethanol fires. Our extensive range of built-in to the wall fires is available in a multitude of sizes, designed to fit either existing standard fireplace openings or purpose-constructed openings. With a diverse selection of traditional to contemporary designs, we are confident that we can cater to all tastes and preferences.

Our commitment to delivering exceptional products and services has led us to establish strong relationships with some of the industry's leading manufacturers, including Capital Fireplaces, Dimplex, DRU, Ecosmart Fires, Evonicfires, Flamerite, Focus Fireplaces, Gazco, GB Mantels, Magiglo, Onyx, Planika, and Stovax. This partnership enables us to offer our clients an unparalleled range of fireplace solutions, each with its unique features and benefits.

Services Offered

*Fire Baskets:* Our fire baskets are designed to provide an efficient and stylish focal point in any room. They are suitable for use with a range of fuels and are available in various sizes and designs, ensuring that we have the perfect fire basket for your needs.

*Fireplaces:* At The Fire Basket, we offer an extensive range of fireplaces, including stone and marble fireplaces, wood fireplaces, and cast iron fireplaces. Our designs cater to both traditional and contemporary tastes, ensuring that there is something for everyone.

*Stoves:* Our selection of stoves includes gas, wood & multi-fuel, and electric stoves. Ideal for achieving a minimalist look or for those with a penchant for classic stoves, our range offers exceptional performance and style.

*Wall Fires:* Wall fires are a design statement that serves as the centrepiece of a room. Available in electric, gas, solid fuel, and bio ethanol options, our wall fires are a popular choice among our clients. With two-sided, three-sided, and tunnel fire options, we provide a unique and stunning feature for any home.

*Hearth Fires:* From traditional to contemporary designs, our hearth-mounted fires are available in a range of fuel types, including electric, gas, and solid fuel. Our hearth fires offer a beautiful and practical heating solution for any space.

*Designed by Us:* For those seeking something entirely bespoke and unique, our in-house designers can create a custom media wall or range of fireplaces tailored to your room. We take pride in offering a personalised touch, ensuring that our creations complement your style and enhance your home's aesthetic appeal.

*Accessories:* To maximise the enjoyment of your stove or fireplace, we offer a range of accessories. Our selection is designed to help you make the most of your fireplace solution, providing both functionality and style.

At The Fire Basket, we are committed to providing unparalleled advice and guidance, carefully assessing your specific requirements and recommending the ideal fireplace solution for your home. With our extensive range of fireplaces, fires, and stoves, we are confident that we can cater to your unique needs and preferences.

Reviews
Positive: The shop has been praised for its professional and knowledgeable staff, high-quality products, and excellent customer service.
Negative: The shop has received criticism for its poor after-sales service and miscommunication, leading to disappointment and frustration among some customers.

General Impression

The Fire Basket, a local shop with a history of over 27 years, has received mixed reviews from its customers. While some customers have had excellent experiences with the shop, others have been left disappointed.

Positive Experiences

Professionalism and Knowledge

Many customers have praised the shop's staff for their professionalism, knowledge, and helpfulness. The manager and sales staff, such as Duncan, James, and Anna, have been commended for their excellent service, providing valuable advice and guidance throughout the purchasing and installation process.

Quality of Products and Installation

The quality of the fires and fireplaces sold by the shop has also been highly praised. Customers have been impressed with the variety of products on display, and the installation process has been described as efficient and professional.

Customer Service

The shop's customer service has been praised for being helpful, friendly, and responsive. Some customers have even been offered free repairs and maintenance services, demonstrating the shop's commitment to customer satisfaction.

Negative Experiences

Poor After-Sales Service

Some customers have expressed disappointment with the shop's after-sales service, citing issues with faulty products and lack of response to their concerns. One customer, in particular, has experienced problems with a gas fire that stopped working shortly after installation and has not received a response from the shop despite repeated attempts to contact them.

Miscommunication and Disappointment

Other customers have experienced miscommunication and disappointment with the shop's services, particularly with regards to installation and product specifications. One customer, a long-standing loyal customer, has expressed disappointment with the shop's failure to meet their expectations, citing poor communication and a decline in service quality.

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