Transform Your Home with Deco Heat - Experience the Art of Warmth
Welcome to Deco Heat, a renowned fire and stove shop with two convenient locations in Cardiff and Brecon. With over 20 years of experience in the industry, our team of experts specialise in fire and heating installation, offering a complete service from a no-obligation survey to the commissioning of your chosen appliance.
We pride ourselves in having our own HETAS, NIC EIC, Gas Safe, and Oftec qualified installation teams, ensuring that all work is carried out to the highest standards. Whether you're looking to install a new stove or fireplace, or modify your existing chimney, our team is dedicated to providing exceptional customer service and ensuring that your installation is completed efficiently and effectively.
Our Services
At Deco Heat, we understand that every customer has unique requirements, which is why we offer a tailored service to suit your specific needs. From a simple sweep and service to a complete renewables heating system, our team is equipped to handle any type of installation or modification. We can design and install a flue system to suit your requirements, and our experienced fitters will take care of the entire job from start to finish, including resizing and final plaster or tiled finishes.
We're also proud to be stockists of leading brands such as Aarrow, Austroflamm, Contura, Dovre, Esse, Firebelly, Flamewave, Gazco, Handol, Hunter, Jotul, Morso, Nibe, Nordica, Redfyre, Rocal, Romotop, and Skan Therm, ensuring that you have access to a wide range of high-quality products. With over 500 stoves and fireplaces in stock, we're confident that we can provide you with the perfect solution for your home.
Our Goals
Our ultimate goal is to offer competitively priced, excellent quality products accompanied by outstanding levels of customer service. We're committed to ensuring that our customers receive the best possible service, which is why we've built strong relationships with our suppliers, enabling us to provide swift delivery of any non-stocked items.
Whether you're looking to upgrade your existing heating system or install a new stove or fireplace, Deco Heat is the perfect choice. With our expertise, quality products, and dedication to customer service, we're confident that we can provide you with the perfect solution for your home.
Product Knowledge and Expertise
DecoHeat's showroom staff, particularly Beth, have received high praise for their extensive knowledge of Woodburners and their ability to provide helpful advice and guidance to customers. The showroom experience was seamless, with staff going out of their way to ensure customers were satisfied with their purchases.
Installation and Maintenance
The installation team from DecoHeat was commended for their professionalism, politeness, and attention to detail. They demonstrated expertise in both the products and relevant legislation, ensuring a smooth transition during the installation process.
Customer Service and Recommendations
DecoHeat's customer service was consistently praised, with customers expressing gratitude for the helpful and patient approach. Many reviewers highly recommended DecoHeat for their exceptional service, from the showroom to the installation team.
Value for Money
Customers appreciated the great value for money offered by DecoHeat, with some even mentioning the affordability of the products and services.
Additional Services
DecoHeat's staff were flexible and accommodating, with some customers appreciating the ability to take home samples of products or schedule appointments outside of regular business hours.
Community Support
DecoHeat demonstrated community spirit by making a generous donation of logs and firelighters to a local scout group, which was greatly appreciated.
Surprise and Delight
One reviewer mentioned being surprised by the excellent service, saying it was "a lovely surprise to find a company that was genuinely interested in their customers' needs."
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