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Haus is a leading block management specialist, proudly serving Residential Management Companies (RMCs) and Right to Manage (RTM) companies across London and the surrounding areas. Established in 2008, we have established ourselves as the most service-focused managing agent in the sector. Our unwavering commitment to client satisfaction is reflected in our exceptional customer reviews and stellar rating on Trustpilot.
What sets us apart?
We pride ourselves on our:
- Highly Responsive Local Management: Located within an hour's journey of our office, we guarantee a rapid and personalized response to your needs.
- Market Leading Client Care: We have a unique client care strategy and prioritize clear, consistent communication.
- Specialists in Managing RMC and RTM Clients: Our experienced team understands the unique challenges and requirements of these organizations.
- Trustpilot Top-Rated: Don't just take our word for it - our happy clients have given us an 'Excellent' rating and over 800 positive reviews on Trustpilot.
What we offer
We offer a comprehensive range of services to empower residents and owners, including:
- Residential Management Services: Comprehensive management of all aspects of residential properties, ensuring smooth operation and resident satisfaction.
- Major Works Management: Expert guidance and support for planning, budgeting, and executing major building projects.
- Core Service Agreement: A tailored framework that ensures clarity and accountability in our service delivery.
- Haus Lite: A bespoke solution for smaller developments, offering cost-effective management without compromising on quality.
Our Passion for Excellence
At Haus, we are driven by a genuine desire to exceed expectations and deliver exceptional value to our clients. Our team of dedicated professionals are highly skilled, experienced, and passionate about creating a seamless and efficient property management experience.
Join us on our journey to redefine block management.Contact us today to schedule a consultation and discover how Haus can empower you to achieve better property management outcomes.
Inadequate Service and Management
Haus Block Management has been repeatedly criticized for their subpar service, poor communication, and lack of accountability. Several reviewers have reported poor management, inadequate accounting, and unresponsiveness to complaints and issues. They have also been accused of being unprofessional, using excuses to avoid taking responsibility, and neglecting building maintenance.
Lack of Transparency and Accountability
Reviewers have expressed frustration with Haus's lack of transparency regarding service charges, with some reporting unexpected and large payment requests. Others have complained about excessive fees for services such as the LP1 Management pack. Additionally, reviewers have reported difficulty in getting responses from Haus, with some claiming that they are ignored or given the runaround.
Inadequate Building Maintenance
Several reviewers have reported issues with the building's maintenance, including broken lifts, poor condition of communal areas, and repeated issues with plumbing and electrical systems. They have also reported stolen property, including bikes and parcels, and a lack of security measures in place to prevent such thefts.
Unprofessional Staff
Reviewers have reported issues with individual staff members, including lack of professionalism, rudeness, and even harassment. One reviewer reported being bullied by a staff member, while another reported being constantly harassed by a custodian.
Negative Experiences
Several reviewers have reported a wide range of negative experiences with Haus, including difficulty in getting responses to complaints, poor communication, and a sense that the company is more interested in defending themselves than resolving issues. One reviewer reported being ignored and having to threaten to sue in order to get a response.
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