Performance Telecom

Here at Fusion Telecom, we're passionate about helping contact centres like yours communicate better with your customers and manage your operation more efficiently. With over two decades of experience in the industry, we've evolved from a simple telecoms re-seller to a leading technology innovator, driven by our clients' needs for innovative solutions that can plug into their existing telephony systems and make their lives easier.

Our Mission

Our mission is to empower contact centres with cutting-edge technology that enables them to provide exceptional customer experiences, while ensuring compliance with regulatory requirements and reducing operational costs. We achieve this by fusing leading applications together, helping our clients excel in their operations.

Our Services

We offer a wide range of solutions to help contact centres overcome complex challenges. Our award-winning technology provides:

• Compliance solutions: Our products aid clients in navigating the treacherous waters of PCI compliance, enabling them to record calls, take payments, and transcribe verbatim without regulatory concerns.
• Automation solutions: By automating the customer journey, our solutions improve customer experience, reduce operational costs, and enhance security.
• Visibility solutions: Our apps provide verifiable and actionable insights into the way contact centres operate, enabling clients to identify areas for improvement and optimise their operations.

Our Products

Our product range includes:

• Transform: A solution designed to manage inbound calls, reducing agent handling time, queue times, and improving customer satisfaction.
• PayGuard: A secure payment solution that simplifies compliance, secures customer card information, and enables easy payment processing.
• inSurvey: A unique solution that helps businesses understand their customers' opinions, eliminating cherry-picking and providing actionable insights.

What Our Clients Say

Don't just take our word for it! Our clients have praised our innovative solutions, exceptional customer service, and attention to detail. Here's what they have to say:

• "The Fusion Telecom automated solution represents our first dive into this area of new technology and we've been extremely pleased with the close support, ingenuity, and attention to detail from them in creating and rolling out this imaginative solution." - Peter Fidler, Logistic Manager, Plantiflor Limited
• "After working with BT for many years, we ported our numbers to Fusion Telecom in 2003. The difference in customer service and solution delivery has been remarkable." - Russell Metcalfe, Thomson Reuters