Business Details
22 Years
experience
Emergency
services
Trusted IT Support & Managed Services in Grayshott
Established in 2004, Trusted PC Man has grown to support over 800 businesses and residential customers globally. Our ethos focuses on prevention over cure, delivering professional, trusted, and cost-effective IT solutions. We specialise in managed services, Microsoft 365 cloud technologies, cybersecurity, and hardware supply, prioritising reliability and flexibility. Our team combines technical expertise with a client-centric approach, offering free consultations for businesses from sole traders to SMEs. With over two decades of combined experience, our staff provide remote and on-site support, including network design, data recovery, and IT recycling services.We hold ISO 9001 certification, reflecting our commitment to quality standards. Our services are tailored to individual needs, avoiding rigid packages in favour of modular solutions. We maintain transparency in operations, ensuring clients only pay for necessary services. Our proactive monitoring software prevents IT issues before they disrupt operations. We also offer hardware sales, including custom-built PCs and networking equipment, alongside ad-hoc technical support. Our dedication to community includes donating refurbished computers to those in need.
Services
Managed IT Services
Microsoft 365 Cloud
Cybersecurity Solutions
Hardware Sales
Network Installation
Data Recovery
Remote Support
IT Recycling
Details
- Year established: 2004
Highlights and features
- We offer 20+ years of combined IT expertise with ISO 9001-certified processes
- Our proactive monitoring prevents 90% of potential IT issues
- We provide 24/7 emergency support with rapid response times
- Our modular service model avoids unnecessary package inclusions
- We combine technical proficiency with clear, jargon-free communication
Associations and certifications
- ISO 9001
What people say
Outstanding professionalism
Quick response times
Exceptional service
Reasonably priced
Miracle worker
Services
Managed IT Services
Our proactive IT management prevents 90% of potential system failures through continuous monitoring and automatic updates. We provide tailored solutions for businesses with up to 50 employees, combining remote support with on-site visits when required. Our ISO 9001-certified processes ensure consistent service quality across network infrastructure, cloud systems, and endpoint devices.
Microsoft 365 Cloud
We implement secure cloud environments using Microsoft Exchange Online, SharePoint, and Teams collaboration tools. Our migration services ensure seamless transition from legacy systems with minimal downtime. We provide ongoing support for email security, file storage optimisation, and user access management across desktop and mobile platforms.
Cybersecurity Solutions
Our security audits identify vulnerabilities in existing IT infrastructure while our proactive monitoring detects threats in real-time. We implement multi-layered protection including endpoint security, email filtering, and secure backup solutions. Regular compliance checks ensure adherence to data protection regulations for business clients.
Hardware Sales
We supply custom-built PCs, laptops, networking equipment, and peripherals with expert configuration services. Our product range includes gaming rigs, business workstations, and refurbished devices at competitive pricing. We offer installation support and compatibility checks with existing IT systems.
Network Installation
Our certified engineers design and implement wired and wireless networks with CCTV integration options. We specialise in extending internet coverage for residential properties and business premises. Services include point-to-point Wi-Fi solutions, 4G network installations, and network performance optimisation.
People
Andy Clague
Business Support & Project Management
With 25 years' IT experience, Andy founded Trusted PC Man in 2004 after corporate IT outsourcing roles. He oversees business development and technical projects while maintaining hands-on client support. His expertise spans network architecture and cloud migration strategies.
Melody Clague
Finance, HR & Company Administration
Melody has managed financial operations since 2006, ensuring smooth business administration. Her responsibilities include HR management and day-to-day organisational oversight. She maintains client billing transparency and operational compliance.
Neil Whitehead
Business & Home Support
Neil joined in 2025, specialising in remote IT support and in-house repairs. He assists both business and residential clients with system maintenance and troubleshooting. His technical skills cover Windows environments and cloud-based applications.
Mike Williams
Business Support & Project Management
Since 2021, Mike has managed repair operations and installed network infrastructure. His expertise includes Wi-Fi system design and CCTV integration. He combines technical proficiency with client-focused communication during on-site visits.
Norman the Lurcher
Office Mascot
Norman joined the team in June 2024, providing canine companionship in the office environment. While not technically qualified, he contributes to workplace morale and customer welcome.
Questions
What IT services do you offer for small businesses?
We provide managed IT services, cloud solutions, cybersecurity, network installation, and hardware supply tailored to SMEs with up to 50 employees.
Do you offer emergency IT support?
Yes, our 24/7 emergency support responds within one hour for critical issues affecting business operations.
Can you help with Microsoft 365 implementation?
We specialise in Microsoft 365 cloud migration, including Exchange Online, SharePoint, and Teams collaboration tools with ongoing support.
Do you provide home computer repairs?
Yes, we offer both business and residential IT support including hardware repairs, virus removal, and network setup.
What cybersecurity measures do you implement?
We conduct security audits, install endpoint protection, configure email filtering, and provide regular compliance checks for data protection.
Are your services available outside regular hours?
Our remote support operates 24/7 with on-site visits available during standard business hours Monday-Friday.
