Real Wood, Real Quality, Real Customer Service
At The Big Pet Store, we pride ourselves on being different from most pet stores. We believe in treating your pet as one of the family and only providing the best quality products. We specialise in pet nutrition and natural health care, and with our advice and range of products, you can be sure your pet can live healthier and happier.
Our Services
Our store offers a wide range of services, including free nutrition advice, pet health care, and a loyalty club. We also offer a free harness and coat fitting service, ensuring that your pet is comfortable and happy. Our team is dedicated to providing the best possible care for your pet, and we only recommend products that we believe in.
Pet Nutrition
We understand the importance of a balanced diet for your pet. That's why we stock a fantastic range of high-quality raw food in store for all dogs and cats. We only choose the best brands that we can trust, and stay away from the cheaper, low-quality end of the raw food market. Our team is happy to provide advice on the best food for your pet, and we also offer a range of dry and wet food options from top brands such as CANAGAN, ACANA, EDEN, YORA, McAdam's, ORIJEN, SYMPLY, and TRIBAL, as well as our most popular grain-free food, CANINE KITCHEN.
Pet Accessories
We also offer a wide range of pet accessories, including dog harnesses, coats, collars, and leads from top brands such as Ruffwear. Our team is happy to help you find the best product for your pet, and we also offer a fitting service to ensure that it's a perfect fit.
Community Partners
At The Big Pet Store, we're proud to be part of the local community. We partner with local organisations such as Halesowen Town F.C and Halesowen Cricket Club, and we're always looking for ways to give back to the community.
Positive Customer Reviews
The customers who had a positive experience at The Big Pet Store praise the store's vast variety of products, friendly and knowledgeable staff, and reasonable prices. They find the natural chew and treat section a highlight, and appreciate the staff's willingness to help and advise. The store's accessibility, layout, and overall atmosphere are also commended.
Negative Customer Reviews
Unfortunately, some customers have had a disappointing experience at The Big Pet Store. One customer was left frustrated after being told that the store had certain products in stock, only to find that they were not available. Another customer was unhappy with the store's accessibility, finding it difficult to navigate the aisles due to mobility issues. One customer was also left feeling disrespected by the store's policy of not serving customers using mobile phones at the till.
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