About Our Expertise
SJM Surveyors is a team of experienced and qualified Chartered Building Engineers and Registered Valuers operating throughout Shropshire, Cheshire, Wirral, and North & Mid Wales. We offer a comprehensive range of services to both residential and commercial clients.
Our Mission
Our mission is to provide clients with accurate, reliable, and impartial information about the condition and value of their properties. We strive to establish clear and open communication throughout the process, ensuring our clients feel well-informed and empowered to make informed decisions.
Residential Services
- Home Surveys & Valuations: Comprehensive assessments of residential properties, identifying potential issues and offering expert advice on value.
- Condition Surveys: Detailed examinations of properties, highlighting structural, electrical, plumbing, and other essential elements.
- HomeBuyer Reports: Essential guidance for potential homeowners, providing vital information on property condition and value.
- Party Wall Matters: Expertise in resolving boundary disputes and ensuring fair division of costs.
Commercial Services
- Building Surveys: Comprehensive assessments of commercial properties, tailored to specific requirements.
- Schedules of Condition: Detailed documentation of existing building fabric and potential repair needs.
- Dilapidation Surveys: Identification of structural defects and potential liabilities.
- Expert Witness Services: Litigation support and technical expertise in dispute resolution.
Innovation & Technology
We embrace new technologies to enhance our services and client experience. Our recent investment in virtual property tours offers clients a unique and immersive way to explore potential properties, regardless of location.
Our Values
At SJM Surveyors, we are driven by:
- Integrity: Upholding strong ethical values and transparent communication.
- Expertise: Delivering accurate and reliable information based on industry knowledge and experience.
- Client Focus: Prioritizing client needs and providing personalized solutions.
- Professionalism: Maintaining the highest standards of conduct and ethical practice.
Summary of Customer Reviews
Positive Feedback
The majority of customers are extremely satisfied with the services provided by SJM Surveyors, particularly the professionalism, thoroughness, and detail of the surveys conducted by Richard and Steven. They were praised for their ability to explain complex issues in a way that made the customers feel confident and informed.
The service was also commended for its value for money, promptness, and friendly staff. Several customers expressed their gratitude for the detailed reports and the expertise of the surveyors, which helped them avoid purchasing properties with underlying issues.
Negative Feedback
One customer had a negative experience with the service, stating that a floor with a 5-inch drop was missed during the survey. They also mentioned that a leaded flat roof, which leaked and cost 2,500 to repair, was not inspected. The customer was unhappy with the late delivery of the survey report and felt that the company did not accept responsibility for any mistakes.
However, the company responded to the review, explaining that the floor drop was not missed and that the customer was kept informed throughout the process. Despite this, the customer remained dissatisfied with the service.
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