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Established in 1986, Legat Owen has established itself as a leading provider of expert property advice across all sectors. With a team of highly qualified Chartered Surveyors based in Chester and Nantwich, we serve clients throughout the UK, offering a comprehensive range of services tailored to their unique needs.
Commercial Property
We guide clients through all aspects of commercial property transactions and management, including:
- Agency services for landlords and tenants
- Investment and development advice
- Building surveying and valuation
- Property and asset management
- Rent reviews and lease renewals
- Property disputes and valuation
Residential Property and Development
Our expertise extends beyond commercial property, encompassing:
- Residential property sales and lettings
- Land acquisition and development
- Building surveying and valuation
- Property management
Building Surveying and Valuation
Our experienced surveyors provide accurate and reliable assessments of property value and condition, encompassing:
- Building surveys
- Energy performance certificates (EPC)
- Structural surveys
- Schedules of condition
Client-Focused Approach
At Legat Owen, we prioritize building strong relationships with our clients. We understand the importance of clear communication, tailored advice, and ongoing support throughout the process. Our dedicated team works collaboratively with clients to achieve their property goals.
Our Values
We base our work on four core values:
- Integrity: We uphold the highest ethical standards and transparency in all our dealings.
- Professionalism: We leverage extensive experience and knowledge to deliver reliable and efficient services.
- Client Focus: We prioritize your needs and deliver solutions tailored to your unique circumstances.
- Innovation: We embrace new technologies and industry trends to enhance your property experiences.
Disappointing Experiences
Several reviewers have expressed their dissatisfaction with Legat Owen's services. Some reviewers felt that the company was unprofessional, unresponsive, and failed to deliver on their promises. For example, one reviewer mentioned that they were supposed to receive a sale brochure before listing their property, but it never arrived. Another reviewer was misled about the availability of a property, which resulted in wasted time and wasted effort.
Positive Experiences
On the other hand, several reviewers had positive experiences with Legat Owen. Some reviewers praised the company's professionalism, responsiveness, and expertise. For example, one reviewer mentioned that they received a prompt and thorough response to their query from Sue Wigfield. Another reviewer praised Will and the team for their efficiency, professionalism, and honesty.
Key Issues
Some common issues that reviewers highlighted include:
- Lack of professionalism and unresponsiveness
- Failure to deliver on promises
- Misleading information about property availability
- Unhelpful staff
- Delayed responses to queries
- Inefficient communication
Solutions
To improve their services, Legat Owen could consider implementing measures such as:
- Improving their communication and responsiveness
- Ensuring that staff are properly trained to handle queries and concerns
- Providing clear and accurate information about property availability
- Being more proactive in addressing customer concerns
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