Trust us to care for your pet, because your pet is family
At Eureka Vets, we are dedicated to providing exceptional veterinary care to pets in Ashford and surrounding areas. Our team of experienced vets, nurses, and office staff are committed to delivering high-quality services tailored to the unique needs of each pet.
Our Services
Our veterinary centre offers a comprehensive range of services designed to promote the health and wellbeing of your pet. These include:
- Wellness screenings to detect potential health issues early on
- Insurance guidance to help you plan for your pet's future
- Pet nutrition advice to ensure your pet is receiving the right diet
- Click & Collect services for convenient medication and food collection
- Pet Health Club, a membership program offering discounts and benefits on routine care and treatments
Meet Our Team
Our team is comprised of qualified, dedicated, and passionate individuals who share a common goal: to provide exceptional care for your pet. From our veterinary surgeons to our receptionists, every team member plays a vital role in delivering outstanding customer service and pet care.
Our Promise
At Eureka Vets, we promise to always do what we say. We will provide written, tailored treatment plans designed specifically for your pet's needs. We will discuss alternative options wherever necessary and provide estimates for all recommended procedures. We are committed to delivering excellent personal customer service and ensuring your pet receives the highest level of care.
Our Values
We believe in being transparent, honest, and compassionate in all our interactions. We strive to build long-term relationships with our clients, founded on trust, respect, and open communication. We are dedicated to staying up-to-date with the latest advancements in veterinary medicine, ensuring our clients receive the best possible care for their pets.
Mixed Opinions on Veterinary Services
Negative Experience
It appears that one customer, Laura Davies, had a terrible experience at the veterinary clinic. She was kept waiting for over an hour, and when she inquired about the delay, she was given misinformation by the receptionist. This led to her leaving the clinic feeling frustrated and unhappy with the service. She also mentioned that some staff members were rude, and the clinic failed to keep their promises.
Positive Experiences
On the other hand, the majority of reviewers had excellent experiences at the veterinary clinic. They praised the staff for being friendly, compassionate, and caring towards both the pets and their owners. Many reviewers mentioned the staff's ability to put them at ease during stressful situations, such as when their pets were unwell or required surgery. The staff's knowledge and efficiency were also highlighted, as well as their ability to explain things clearly and provide helpful advice.
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