At Mercer and Hughes Vets, we are dedicated to providing exceptional veterinary care to our beloved pets. Our experienced team of veterinarians, nurses, and support staff are committed to delivering top-notch medical services to ensure the health and well-being of your furry friends. With over 40 years of experience, we have grown from a small rural practice to a leading veterinary care provider in the region.
Our state-of-the-art facilities, equipped with the latest technology and equipment, allow us to provide a wide range of diagnostic and treatment services under one roof. From routine check-ups and vaccinations to complex surgeries and emergency care, we are equipped to handle all your pet's needs. Our team of experts is passionate about staying up-to-date with the latest advancements in veterinary medicine, ensuring that your pets receive the best possible care.
Our Services
We offer a comprehensive range of services, including surgical procedures, blood sampling, dietary and medicine advice, electrocardiographs, X-ray, vaccinations, nail clipping, blood pressure monitoring, dentistry, urine sampling, endoscopy exploration, and ultrasound scans. Our in-house laboratory enables us to provide quick and accurate results, allowing for faster diagnosis and treatment.
Our team of experts is dedicated to providing personalized care and attention to each pet, taking the time to understand their unique needs and developing tailored treatment plans to ensure their optimal health and well-being. Whether your pet requires routine maintenance or emergency care, we are here to provide compassionate and professional service every step of the way.
Our Practices
With four convenient locations in Saffron Walden, Great Dunmow, Stansted Mountfitchet, and Braintree, we are proud to serve the local community with exceptional veterinary care. Our branches are accredited under the RCVS, ensuring that we meet the highest standards of care and service.
Concerns over Privatization and Profits
Several reviewers expressed concerns over the vet's prioritization of profits over pet care, allegedly leading to poor experiences and neglect of animals. There were also complaints about the lack of regulation of private equity firms owning veterinary practices.
Communication Issues
Some reviewers reported poor communication with the vet, including a lack of consent for procedures, being ignored, or dismissed. This led to feelings of frustration, upset, and mistrust.
Disputes with Staff
Several reviewers had negative interactions with the vet staff, including being made to feel belittled, or ignored. In one case, a reviewer felt the vet was more interested in going home than attending to their pet's needs.
Positive Experiences
On the other hand, several reviewers praised the vet for their kindness, understanding, and professionalism. They appreciated the staff's patience, reassurance, and ability to explain treatment options clearly.
Praise for Individual Staff Members
Some reviewers specifically thanked individual staff members, such as Ross, Beatriz, and the nurses, for their exceptional care and kindness.
Cleanliness and Facilities
A few reviewers complimented the vet's clean and tidy facilities, which added to their positive experience.
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