Here for you when you need us most
At Empire Glass and Glazing Limited, we take pride in being one of London's leading glazing contractors, providing exceptional services to a diverse range of customers across the world's greatest city. With our extensive expertise and technical proficiency, we can assist with basic repairs and decorative items through to larger complex projects, covering everything from glass, glass hardware, and related items. Our customers include domestic, commercial, and construction clients, as well as hotels, FM/BM providers, fit-out companies, and the rail industry.
Our Services
Our comprehensive range of services includes new and replacement glazing, safety glass, secondary glazing, mirrors, glass splashbacks and wall claddings, replacement hardware, double glazing repairs, frameless glass doors and screens, table tops and shelves, special works, and window film application. We also provide fire-rated glass solutions and pride ourselves on being true masters of our craft, standing ready to assist with any glazing requirement.
Our Expertise
At Empire Glass, we maintain a diverse customer base, and to achieve this, we have developed in-house expertise to provide technically proficient labour, technical advice, and health and safety documentation on demand. Our customers can settle accounts and invoices securely via our website, using their debit or credit card, including AMEX and PayPal, without having to supply payment details directly. Additionally, our glass merchant service can provide cut or manufactured products on a supply-only basis, with free delivery, regardless of order value, even on Saturdays.
Our Commitment to Health and Safety
We take health and safety extremely seriously, allocating no budget constraints to ensure our glaziers and vehicles are the best equipped in the industry. Our glaziers hold CSCS, IPAF, PASMA, and First Aid qualifications, which can be viewed on our website alongside their picture and a small paragraph detailing their experience and length of service. We employ an external health and safety consultant to advise on all matters, keeping us up to date with the latest in health and safety law.
Summary of Reviews
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Overview
Empire Glass & Glazing has received overwhelmingly positive feedback from its customers. Most reviewers have praised the company's professionalism, quick service, and reasonable pricing. The staff, including Chris, Nicola, and Nancy, have been commended for their friendly and efficient work. The company has been highly recommended for its excellent service, particularly for smaller domestic jobs that other companies may not be interested in.
Customer Satisfaction
Customers have expressed their satisfaction with the quick response times, punctuality, and the overall professionalism of the Empire Glass & Glazing team. Many reviewers have appreciated the company's willingness to take on smaller jobs and provide an excellent service at a reasonable price. The staff's friendly and approachable nature has also been highlighted as a positive aspect of the company.
Quality of Work
The quality of work provided by Empire Glass & Glazing has been consistently praised by customers. The company has been commended for its quick and efficient service, including the replacement of misted units, fixing broken window locks, and providing excellent glass fitting and installation services.
Minor Areas for Improvement
One reviewer noted room for improvement in time management, organisation, and professionalism. However, this feedback was not echoed by other reviewers, suggesting that the company generally maintains a high standard of service.
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