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Domestic Appliances Direct is a reliable and experienced appliance repair company based in Bristol, providing professional and efficient service for a diverse range of household appliances. With a team of skilled engineers and a deep understanding of appliance technology, we are committed to restoring your peace of mind and ensuring your appliances function flawlessly.
Our Expertise
We repair a comprehensive selection of appliances, including:
Fridges & Freezers
- American Style Fridge & Freezer Repair
- Double Door Fridge & Freezer Repair
- Fridge & Freezer Repair & Repair
- Built-in Freezer Repair
Cooking Appliances
- Oven & Range Cooker Repair
- Cooker & Oven Repairs
Laundry & Cleaning Appliances
- Washing Machine Repair & Repair
- Washing Machine & Dryer Repair
- Tumble Dryer Repair & Repair
Vacuum Cleaners
- Vacuum Cleaner Repair & Repair
Other Appliances
- Dishwashers & Built-in Dishwashers
- Air Conditioners & Heaters
- Microwave Ovens
- Toasters & Mixers
Our Approach
When you contact Domestic Appliances Direct, you can expect:
- Prompt response: Our friendly and knowledgeable customer service team will assess your needs and schedule a convenient appointment at your earliest convenience.
- Expert diagnosis: Our experienced engineers will thoroughly diagnose the issue and provide you with a clear and transparent estimate for the repair.
- Quality workmanship: We use genuine parts and employ meticulous repair techniques to ensure long-lasting results.
- Guaranteed service: Our work is backed by a comprehensive warranty for your peace of mind.
Customer Satisfaction
At Domestic Appliances Direct, we prioritize customer satisfaction. We are dedicated to providing:
- Responsive communication and updates throughout the repair process
- Professional and courteous technicians
- Competitive pricing and transparent billing
Contact us today to schedule a repair and get your appliances back in perfect working order!
Poor Customer Service and Repair Experience
Lack of Communication and Accountability
The customers have expressed frustration with the lack of communication and accountability from the company. They have reported being left in the dark about the status of their repairs, with engineers failing to provide updates or explanations for delays. The company's customer service has been described as unhelpful, with automated messages and long wait times.
Incompetent Engineers and Subpar Work
The engineers have been criticized for their incompetence and subpar work. They have been reported to be unprofessional, rude, and lacking in tools and knowledge to fix the issues. In some cases, they have been accused of damaging customers' property and leaving messes behind.
Delays and Cancellations
The customers have experienced delays and cancellations of their repair appointments, with some waiting for weeks or even months for their issues to be resolved. The company has been accused of lying about the status of repairs and failing to provide accurate information.
Blame-Shifting and Lack of Responsibility
The company has been criticized for shifting the blame for their mistakes and failing to take responsibility for their actions. They have been accused of making false claims and providing inaccurate reports to customers and manufacturers.
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