Take care of your health, and we'll take care of the rest!
Welcome to East Street Pharmacy, your reliable and dedicated healthcare partner located in the heart of Tonbridge. Our experienced team is always ready to help you, offering a wide range of pharmaceutical services for the benefit of all local residents, tourists, and passers-by. With extended opening hours from 7 am to 10 pm from Monday to Saturday, and from 10 am to 8 pm on Sundays, we ensure that you have access to the medications and healthcare advice you need, whenever you need it.
Situated near Warders Medical Centre on East Street, and easily accessible from Hadlow Road, High Street, and Bordyke, our pharmacy is a cornerstone of the community. We are proud to serve patients from all practices, not just those registered at Warders, fostering a friendly and inclusive environment. Our collaboration with My Canadian Pharmacy allows us to provide qualified, careful, and timely advice to our patients, ensuring their well-being and satisfaction.
Our pharmacy offers a plethora of services, including:
- Free prescription and delivery service
- A wide variety of over-the-counter medications
- Expert advice on minor ailments
- Stop smoking services
- Medications use review and instructions provided by My Canadian Pharmacy
- Emergency contraception methods
- Gluten-free foods
- Access to palliative care
Our experienced pharmacists are readily available to provide guidance on the most appropriate medications and treatments for your needs, ensuring that you make informed decisions about your health. Furthermore, our commitment to providing a fast, friendly, and efficient service means that you can rely on us for all your pharmaceutical needs.
Monitored Dosage System
East Street Pharmacy offers a Monitored Dosage System that is particularly beneficial for patients who need to take multiple medications daily at varying times. This system helps organise your medication intake, ensuring that you remember which drug to take and when. The system consists of a special tray with sections that indicate the day of the week and the time of day when the medication should be taken.
Our pharmacists will carefully fill the tray with the appropriate medications based on your prescription. This service is particularly useful for:
- Patients taking numerous different medications
- Patients who struggle to remember when to take their medications
- Disabled patients with hand dexterity issues, such as those with arthritis or Parkinson's disease
- Patients with a complex drug regimen
- Patients with poor eyesight
In addition to organising and filling the Monitored Dosage System tray, East Street Pharmacy offers delivery services for these trays to local nursing homes and provides instructions for use, storage conditions, and safe disposal of medications. Our pharmacists are always available and eager to answer any questions you may have, ensuring your peace of mind and the effective management of your medications.
Delivery and Collection Services
East Street Pharmacy is committed to making your pharmaceutical experience as convenient as possible. We offer a free prescription collection and delivery service to ensure that you receive your medications promptly and without any hassle. We can collect your prescription from your doctor or your home, and deliver it to you daily, including weekends. Simply let your doctor know that you would like East Street Pharmacy to collect your prescription, or contact our pharmacist to make the necessary arrangements.
East Street Pharmacy understands the importance of convenience and flexibility. We offer delivery services up to 7 pm on weekdays and 12 noon on Saturdays and Sundays, ensuring that you receive your medications at a time that suits you best.
Customer Reviews of East Street Pharmacy
Customer Experience and Service
- Poor Service and Slow Response Times: Several customers have expressed dissatisfaction with the slow service and long wait times at East Street Pharmacy. Shah, Jeremy Young, and Laura Turner have all mentioned experiencing slow service and long queues, with some having to wait for over 10 minutes.
- Lack of Customer Service: Catherine Thompson, Robert Clouston, and Laura Turner have criticized the staff for their lack of customer service and unhelpful attitude. Catherine Thompson had a particularly negative experience when she was told to 'Google' her daughter's NHS number and was not offered assistance by the pharmacist.
- Unreliable Phone Service: Robert Clouston and Andrew Smith have mentioned that the pharmacy's phone service is unreliable, with calls often going unanswered.
Staff Performance
- Unhelpful and Unapologetic Staff: Catherine Thompson and Robert Clouston have noted that the staff at East Street Pharmacy are unhelpful and unapologetic when things go wrong. They do not seem to take responsibility for mistakes and do not make an effort to address customer concerns.
- Incompetent Staff: Catherine Thompson has expressed frustration with the staff's lack of common sense and their inability to assist her in an emergency situation involving her asthmatic daughter.
Overall Experience
- Negative Experiences: Most customers have had negative experiences at East Street Pharmacy, with many expressing frustration with the slow service, unhelpful staff, and unreliable phone service. Some have mentioned that the pharmacy's opening hours are convenient, but the overall experience is poor.
- Positive Experiences: Mark Gettings and Dirk Hoffmann have had positive experiences at East Street Pharmacy, praising the helpful staff and convenient opening hours.
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