Helping our community stay healthy, one prescription at a time.
At Bains Pharmacy, we are a team of experienced pharmacists and healthcare professionals dedicated to providing comprehensive pharmaceutical care and advice to the Gravesend community. Founded by Raj Bains, we are a local pharmacy committed to delivering personalized and compassionate healthcare services.
Our highly skilled team of assistants and professionals is passionate about empowering our customers to take an active role in their health and well-being. We are multilingual, speaking various languages like Punjabi and Hindi, to better serve the diverse needs of our community.
NHS Services
We provide a wide range of NHS services, including:
- Dispensing of both NHS and private prescriptions
- Medication use reviews (MUR)
- New medicine service (NMS)
- Treatment of common conditions like sinusitis, sore throat, earache, insect bite infections, impetigo, shingles, and urinary tract infections
- Travel vaccinations and flu jabs
- Blood pressure checks and health advice
Private Services
We also offer a variety of private services, including:
- Allergy testing and homeopathic remedies
- Treatment for stomach and bowel disorders and chronic skin conditions
- B12 injections
- Travel injections
Patient-Centered Care
At Bains Pharmacy, we pride ourselves on our customer-centered approach to healthcare. We believe in open communication, personalized recommendations, and empowering our patients to make informed decisions about their health. We strive to provide a welcoming and comfortable environment for all our guests.
Our Commitment
Our mission is to be your trusted healthcare partner, offering accessible and comprehensive pharmaceutical care to the entire community of Gravesend. We are committed to staying at the forefront of healthcare innovation, providing our patients with the highest quality care and personalized attention.
Customer Satisfaction and Issues
Issues with Opening Hours and Communication
The pharmacy has been criticized for its inconsistent opening hours and lack of clear communication. Some customers have experienced frustration when arriving at the pharmacy only to find it closed or the shutters down, despite the stated opening hours. This has resulted in wasted time and inconvenience for customers, particularly those with young children or tight schedules.
Prescription Issues and Customer Service
Several customers have reported poor customer service and issues with their prescriptions. Some have experienced difficulties in collecting their prescriptions, with staff being unhelpful or rude. One customer had to call the pharmacy over 170 times to resolve an issue, only to be met with argumentative behavior from the pharmacist. Another customer was sold a product that did not work, and their prescription was lost on multiple occasions.
Praise for Staff and Service
On the other hand, some customers have praised the pharmacy's staff for being polite, helpful, and knowledgeable. They have appreciated the guidance and support received from the staff, which has made them feel better and more confident in their health management.
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