Business Details
32 Years
experience
Emergency
services
Your Trusted Residential Care Home in Bideford
Established in 1994, Herons Lea is a family-run residential care home dedicated to providing compassionate, person-centred care for elderly residents in North Devon. Our 19-bed facility prioritises a warm, homely environment where residents' well-being and happiness are paramount. With 24/7 care delivered by a highly trained team, we offer tailored support for individuals aged 65+ requiring assistance with daily living. Our services include medication management, personal hygiene support, and mobility assistance, complemented by nutritious meals, social activities, and external healthcare services. We utilise advanced technology for personalised care plans, ensuring transparency for families.Recognised with a 'Good' rating and 'Outstanding' care quality by the CQC, our team undergoes rigorous training in safeguarding, dementia care, and infection control. We maintain strong community ties through regular outings and partnerships with local businesses. Our management team combines decades of hospitality and healthcare experience to uphold high standards. We offer both permanent and respite care options, with flexible stays tailored to individual needs. Our commitment to continuous improvement ensures residents receive the highest quality of life in a safe, supportive setting.
Services
Residential care
Day care
Dementia care
Respite care
Personal care
Medication management
Nutritious dining
Social activities
Mobility assistance
End-of-life care
Details
- Year established: 1994
Highlights and features
- 30 years of family-led expertise in elderly care
- 24/7 specialist care with CQC 'Outstanding' quality rating
- Personalised meal plans accommodating dietary requirements
- 44 trained staff with mandatory annual safeguarding training
- Regular external healthcare services including chiropody and physiotherapy
Associations and certifications
- Care Quality Commission (CQC)
What people say
Outstanding care quality
Very comfortable environment
Helpful staff
Lovely traditional food
Great activities
Services
Residential care
Our residential care provides long-term support for elderly individuals requiring daily assistance. With 19 beds available, we offer 24/7 personal care, medication management, and mobility support in a homely environment. Residents enjoy nutritious meals, social activities, and access to external healthcare services while maintaining their independence.
Day care
Day care services offer structured support for individuals needing daytime assistance while returning home evenings. Includes meals, social activities, personal care, and access to our facilities. Ideal for maintaining social connections while receiving professional care in a safe environment tailored to individual needs.
Dementia care
Specialised dementia care delivered by trained staff using person-centred approaches. Our environment features memory aids and structured activities to support cognitive function. We work closely with families to create care plans addressing specific needs while maintaining residents' dignity and quality of life.
Respite care
Flexible respite care provides temporary support for individuals recovering from illness or giving caregivers a break. Offers the same comprehensive services as permanent residency with tailored stays ranging from weeks to months in our welcoming, fully equipped facility.
Personal care
Personal care services include help with bathing, dressing, and grooming delivered with dignity. Our trained staff provide individualised support respecting residents' preferences while maintaining hygiene standards. Services are available 24/7 with flexible assistance levels based on changing needs.
People
Anita
Director
Anita has led Herons Lea since its 1994 opening, combining hospitality expertise with compassionate care. With 30 years' experience, she maintains high standards while fostering staff development and resident well-being in this family-run business.
Yannick
Registered Manager
Yannick, with 15+ years in hospitality management, oversees daily operations since 2021. Holding a Level 5 Diploma in Adult Care Leadership, he focuses on staff training and quality assurance while maintaining strong resident-family relationships through transparent communication.
Rosie
Deputy Manager
Rosie brings 15 years' care sector experience to her deputy role, having worked across various care settings. Her BA in Health & Social Care informs practical leadership, focusing on implementing best practices while maintaining North Devon community connections.
Paula
Senior Carer
With 27 years' care experience, Paula delivers compassionate support while organising charity events. Her extensive sector knowledge ensures residents receive empathetic, personalised attention within our home-from-home environment.
Lorna
Senior Carer
Lorna's many years in care roles inform her dedicated approach at Herons Lea. She builds meaningful relationships with residents and families, combining professional expertise with genuine care to maintain our supportive, family-oriented atmosphere.
Questions
What care levels do you provide?
We offer residential, dementia, and respite care with 24/7 support for personal care, medication management, and mobility assistance tailored to individual needs.
Are meals included in the fees?
All hot meals, snacks, and drinks are included with dietary requirements accommodated. Residents enjoy three meals daily plus additional refreshments as needed.
How can families stay informed?
We use digital care plans accessible to families, providing real-time updates on residents' care, activities, and wellbeing through secure online portals.
What activities are available?
Daily activities include bingo, arts & crafts, music sessions, and seasonal outings. We also host special events like alpaca visits and Friday music afternoons.
How do you support staff development?
All staff receive annual training in moving & handling, first aid, dementia care, and infection control, with regular updates to maintain best practices.
What makes Herons Lea unique?
As a family-run home with 30 years' experience, we combine CQC-recognised excellence with personal attention, offering both permanent and respite care options in North Devon.
