Ride with us, ride with passion
Established in 1946, Pennine Cycles is a Bradford-based bike shop with a rich history and a deep passion for all things cycling. Through generations, we've proudly served the local community with exceptional products, outstanding service, and a contagious enthusiasm for the sport.
Our Commitment
Our mission is to empower every cyclist, whether you're a seasoned pro or just starting out. We provide a welcoming and supportive environment where you can find the perfect bicycle, accessories, and expert advice to match your individual needs and aspirations.
What We Offer
At Pennine Cycles, you'll find:
- A diverse range of bicycles: From sleek road bikes and nimble mountain bikes to comfortable hybrids and rugged electric bikes, we have something for every discipline and riding style.
- Top-notch gear and accessories: Choose from leading brands and explore a comprehensive selection of helmets, clothing, shoes, tools, and more.
- Expert advice and service: Our experienced staff are passionate cyclists themselves and are ready to offer personalized recommendations and reliable repairs.
- A vibrant community: Join our weekly group rides, attend our workshops, or participate in our online forums to connect with fellow cycling enthusiasts.
Our Values
Our core values are:
- Customer-centricity: We prioritize your needs and are committed to exceeding your expectations.
- Passion and expertise: We possess extensive knowledge and genuine enthusiasm for all aspects of cycling.
- Integrity and honesty: We maintain open and transparent communication, offering fair pricing and accurate information.
- Sustainability: We actively support initiatives that promote responsible cycling and environmental awareness.
Join Us!
Whether you're seeking a new cycling companion, reliable repairs, or simply a friendly chat about the latest trends and technologies, Pennine Cycles is your trusted partner. Visit us today and discover the joy of cycling with us!
Positive and Negative Experiences at Pennine Cycles
Some customers have had excellent experiences at Pennine Cycles, praising the shop's customer service, expert advice, and knowledge of bicycles. Paul, the owner, has been particularly commended for his enthusiasm and helpfulness. However, there have also been negative experiences, with some customers expressing disappointment and frustration with the shop's service and repairs.
Failures in Customer Service
A common complaint is the poor customer service skills of the staff, with some customers feeling disrespected and ignored. There have been instances where customers were not kept informed about the progress of their repairs or were not given clear information about what needed to be done to their bike.
Unreasonable Expectations and Attitudes
Some customers have felt that the shop has unrealistic expectations about what they can achieve within a certain timeframe or that they are unwilling to repair bikes that were not purchased from them directly. This has led to frustration and distrust among some customers.
Highlights and Lowlights
On the positive side, some customers have praised the shop's ability to fix their bikes quickly and efficiently, as well as the expert advice and knowledge of the staff. However, there have also been instances where customers have felt ripped off or overcharged for repairs.
Conclusion
Overall, it seems that Pennine Cycles has both strengths and weaknesses. While some customers have had excellent experiences, others have had negative interactions. It is clear that the shop needs to work on improving its customer service skills and managing customer expectations to provide a consistently positive experience.
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