Empowering patients with accessible healthcare solutions
A leading healthcare provider in Salisbury, Wiltshire
Salisbury Medical Practice is a dedicated team of healthcare professionals committed to providing high-quality care to patients of all ages. We are dedicated to offering a comprehensive range of services that cater to the physical and emotional wellbeing of our patients.
General Health
- Routine health checks and vaccinations
- Management of chronic conditions such as diabetes and heart disease
- Acute care for illnesses and injuries
- Travel health advice
- Women's health services
- Child health services
Additional Services
- SystmOnline: Access your medical records, order repeat prescriptions, and manage your health online.
- Physiotherapy: Treatment for various musculoskeletal conditions.
- Podiatry: Care for foot and ankle problems.
- Mental Health Support: Access to resources and guidance for mental health concerns.
- Pharmacy: Prescription and dispensing of medications.
Our Commitment
We are fully committed to:
- Providing compassionate and patient-centered care
- Working collaboratively with our patients
- Staying at the forefront of medical knowledge and technology
- Creating a welcoming and comfortable environment
Our Team
Our team of highly qualified and experienced healthcare professionals is dedicated to delivering exceptional care. We are passionate about providing our patients with the highest possible standard of healthcare.
Contact Us Today
If you are looking for a reliable and compassionate healthcare provider in Salisbury, look no further than Salisbury Medical Practice. Contact us today to book an appointment and experience the quality care that our patients have come to expect.
Customer Service Issues
The majority of reviews highlighted issues with customer service, particularly the reception staff. Several reviewers experienced rudeness, condescension, and a lack of empathy. For instance, James Roberts had a disappointing experience with Dr. Fiona Tipler, who hung up on him twice, and the receptionist was argumentative and unhelpful. Similarly, B. Parsons described the receptionist as rude and patronising, while Beth Doyle had an unsatisfactory experience with a receptionist who was unsympathetic and lacked empathy.
Appointment Issues
Several reviewers struggled with the appointment system, including Rob, who found it difficult to get through to the surgery at 8 am and was cut off multiple times. Illy Rayman had to endure a painful wait due to the doctor deeming her condition not urgent, and the receptionist was unhelpful. Tita Guerrero faced a rude receptionist who was stressed and unable to handle her emotions.
Staffing Issues
A few reviewers noted issues with staffing, such as a shortage of GP's, which led to long waits and difficulties in getting appointments. For example, Simon Perry had to go to great lengths to get a repeat prescription, while S. Kay noted that the system of making routine appointments between 8-9 am was discriminatory for those with childcare responsibilities.
Positive Feedback
However, Laura Parsons had a positive experience with her COVID-19 booster shot, finding the service to be well-organised and the staff to be kind.
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