Escape to tranquility, indulge in luxury
Merchants Manor is a luxurious boutique hotel and spa nestled in the heart of Falmouth, Cornwall. Our beautifully restored 18th-century manor house offers a tranquil retreat for adults only, providing the perfect escape from the hustle and bustle of daily life.
Luxurious Accommodation
Our hotel features a range of stylish rooms and residences, each designed to provide a comfortable and relaxing stay. From our Cosy Single Rooms to our luxurious Residences, every detail has been carefully considered to ensure a truly unforgettable experience. Many of our rooms feature stunning views of the surrounding gardens, and some even come with their own private balcony or Jacuzzi.
Wellbeing and Relaxation
Our Linen Rooms Spa offers a range of luxurious treatments, from relaxing massages to rejuvenating facials. Our expert therapists will work with you to create a personalized wellness program, tailored to your specific needs and goals. In addition to our spa facilities, we also have a fully-equipped gym and indoor swimming pool, providing the perfect opportunity to unwind and rejuvenate.
Dining and Socializing
Our hotel is home to a beautifully designed bar and lounge area, where you can relax and socialize with friends or enjoy a quiet moment to yourself. We also offer a range of exquisite dining experiences, from hearty breakfasts to decadent afternoon teas.
Exclusive Offers and Experiences
At Merchants Manor, we're committed to providing our guests with a truly unforgettable experience. That's why we offer a range of exclusive offers and experiences, from romantic getaways to relaxing spa breaks. Whether you're celebrating a special occasion or simply need some time to unwind, we have the perfect package for you.
About Our Team
Our team is dedicated to providing exceptional service and ensuring that every guest has a truly unforgettable experience. From our friendly reception team to our expert therapists, every member of our team is committed to providing a warm and welcoming atmosphere.
Hotel Overview
The hotel receives an overall positive review, with many guests praising its beautiful rooms, comfortable beds, and excellent food. The staff are described as friendly, helpful, and courteous, with some guests receiving a warm welcome and upgrade to a bigger room. The hotel's unique artwork and decor are also mentioned as a highlight.
Positive Aspects
- Beautiful rooms and comfortable beds
- Excellent food and varied breakfast options
- Friendly and helpful staff
- Unique artwork and decor
- Good location, with a short walk to the harbour
- Spa and wellness facilities, including a swimming pool and gym
Negative Aspects
- Some rooms can be hot, especially those above the pool
- Limited plug sockets in some rooms
- Poor customer service from management and owners in some instances
- Understaffing issues in the restaurant and bar area
- Some guests experienced issues with their hot tubs and were met with rudeness from the management
Food and Beverage
- The food is described as excellent, with a good choice of breakfast options and delicious meals in the restaurant
- Some guests mentioned that the chef can be hit and miss, with undercooked steak and bland cod fillet
- The breakfast is a highlight, with a variety of options and friendly service
Staff and Service
- The staff are generally described as friendly and helpful, with some guests receiving a warm welcome and upgrade to a bigger room
- However, some guests experienced poor customer service from management and owners, with some being met with rudeness and accused of lying
- Some guests mentioned that the staff can be inexperienced and drop wine glasses, causing a mess
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