Your Partner for Vertical Transportation and Accessibility Needs
Established in 1978, Caltech Lifts has established itself as a leading provider of lift and stairlift services across Scotland and the Northern England. With over 45 years of experience, we boast a wealth of expertise and a commitment to delivering exceptional customer service.
What We Do
At Caltech Lifts, we offer a comprehensive range of services covering all aspects of vertical transportation and accessibility, including:
Lift Modernisation & Installation
- Comprehensive lift refurbishment for enhanced performance and safety.
- Upgrade of outdated lifts to meet current regulations and safety standards.
- Installation of new passenger lifts, goods lifts, and service lifts.
Lift & Stairlift Maintenance & Repair
- Regular maintenance plans to ensure reliable performance and safety of existing lifts and stairlifts.
- Responsive repair services for breakdowns and technical issues.
- Comprehensive diagnostics and preventative measures to minimize downtime.
New Lift Supply & Installation
- Supply and installation of a diverse range of new lifts, including:
- Passenger Lifts
- Goods & Service Lifts
- Disabled Access Lifts
- Platform Lifts
- Stairlifts
Customer-Focused Approach
We firmly believe in building strong relationships with our clients. Our dedicated team works closely with you to understand your unique needs and provide tailored solutions. We prioritize open communication, transparency, and timely responsiveness throughout the entire process.
Why Choose Caltech Lifts?
- Over 45 years of experience and a proven track record of success.
- Team of highly skilled and customer-focused professionals.
- Commitment to delivering exceptional service and quality.
- Responsive and personalized approach to meet individual needs.
- Comprehensive range of services covering all aspects of lift and stairlift requirements.
Our Values
Integrity, teamwork, empathy, dependability, and industry knowledge underpin everything we do. We are committed to:
- Providing honest and transparent communication.
- Delivering quality service and workmanship.
- Prioritizing safety and compliance with regulations.
- Building lasting relationships with our clients.
Exceptional Customer Service
Caltech Lifts has received numerous 5-star reviews for their exceptional customer service. Many customers have praised the company for going above and beyond to provide support, particularly for those with disabilities. Customers have reported excellent communication, prompt installation, and efficient repair services. The company's staff have been described as friendly, personable, and caring, with a genuine concern for customer satisfaction.
Installing Stairlifts
Caltech Lifts have successfully installed stairlifts for various customers, including those in need of immediate assistance. Customers have been impressed with the company's ability to provide quotes and installation services at short notice, often at a lower cost than national competitors.
Reliable and Efficient
The company's engineers have been commended for their professionalism and expertise, with many customers reporting that their issues were resolved efficiently and effectively. Caltech Lifts have also demonstrated a commitment to providing flexible solutions that meet customers' specific needs and budgets.
Personal Touch
Some customers have highlighted the company's personal touch, with staff members going the extra mile to assist with installation and repair services. This has included providing additional support, such as picking up customers from work or helping with usage instructions.
One Dissatisfied Customer
However, one customer reported a poor experience with the Aberdeen office, citing a lack of communication and non-delivery of promised services. This review suggests that the company may need to improve its customer service standards in certain areas.
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