Delivering Excellence, Day in, Day Out
Claude Hellowell is a long-standing, family-run company based in the heart of the Pennines. With excellent access to all Northern motorway infrastructures, we are able to transport freight to its destination in a timely manner. We pride ourselves on our friendly, flexible, and cost-effective service and strive to ensure customer satisfaction at all times.
Our History
Established in 1924, Claude Hellowell has a rich history of providing exceptional general haulage and UK-wide delivery services. As a member of TPN - The Pallet Network, we regularly complete audits and continuously measure KPIs to ensure our customers can be assured of excellent service, day in, day out.
Our Services
At Claude Hellowell, we understand that our customers have unique needs and requirements. That's why our fleet of vehicles can cater for commercial, industrial, and domestic deliveries, and have tail lift facilities to enable us to service customers who do not have off-loading fork lifts. We also provide storage and a pick and pack service to customers, all underpinned by our commitment to delivering excellence, day in, day out.
As a proud member of TPN - THE Pallet Network, we offer excellent service levels for next-day, timed, or economy deliveries for any palletised goods. We handle full, half, or quarter pallet sizes and can also take oversized freight which requires more than one pallet space. For freight that measures 2.6m or more in length or width, we offer an expert service for outsized freight, TPN XL.
Our Commitment to Excellence
At Claude Hellowell, we are committed to delivering excellence in everything we do. We pride ourselves on our friendly, flexible, and cost-effective service, and strive to ensure customer satisfaction at all times. Our team is dedicated to providing exceptional customer service, and we continuously measure our performance to ensure we meet the highest standards.
Meet the Team
Our team is made up of experienced professionals who are committed to delivering exceptional service. From our General Manager, Chris Lord, to our Sales, Customer Services, Transport, and Business Effectiveness teams, we are dedicated to ensuring our customers receive the best possible service.
Partners
We are proud to work with our reputable partners, including TPN - The Pallet Network, to provide our customers with the best possible service. We believe in building strong, long-term relationships with our partners, and work together to ensure our customers receive exceptional service.
Service and Communication
The reviews highlight a mixed bag of experiences when it comes to service and communication. Some customers have praised the company for their excellent service, describing the delivery drivers as professional, polite, and helpful. They have also appreciated the prior communication from the company, ensuring that they were aware of the delivery arrangements. On the other hand, some customers have had negative experiences, citing a lack of communication, unhelpful drivers, and a general disregard for customer needs.
Delivery Issues
Several customers have reported issues with deliveries, including failed deliveries, damaged items, and uncooperative drivers. Some have even reported being left to handle large packages on their own, with no assistance from the delivery personnel. These experiences have left customers feeling frustrated and unhappy with the service.
Staff and Office
While some customers have praised the company's staff, particularly in the office, others have reported poor interactions with drivers and office staff. Some have described the drivers as unhelpful, rude, and unwilling to assist with deliveries. On the other hand, some have appreciated the helpfulness and politeness of the office staff.
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