Empowering Independent Pharmacies to Thrive
Welcome to our new website. We are dedicated to supporting independent community pharmacies in their professional and commercial pursuits. With a rich history and a commitment to excellence, we strive to empower pharmacies to grow their businesses while maintaining the highest standards of care for their patients.
Information and Guidance
Our Information and Guidance library is a valuable resource for community pharmacies. It contains a wealth of practical and useful materials, such as Standard Operating Procedures (SOPs), Flu resources, Superintendent updates, and much more. This library supports pharmacies in their day-to-day activities and helps ensure they remain compliant with industry standards.
Services and Support
We provide practical and business support for everyday pharmacy activities and business development. Our offerings include access to accredited training programmes for the entire pharmacy team, campaigns and consultations for members to get involved in, and specialist insurance for the pharmacy market. Our Insurance services are backed by award-winning experts who genuinely care about the success and well-being of your pharmacy.
Trusted Partners
We collaborate with a diverse range of trusted partners to bring our members valuable solutions and savings. These partners include service providers and recommended suppliers who can help pharmacies save time and money, as well as essential resources for ongoing learning and GPhC revalidation.
Pharmacy & Workplace Supplies
Our pharmacy and workplace supplies are carefully selected to meet the unique needs of community pharmacies. We offer a variety of items designed to promote patient safety, streamline workflow, and enhance the overall pharmacy experience for both staff and patients.
Representing You
We are committed to speaking out for independent community pharmacies, working closely with all key stakeholders across the UK on workforce issues pertaining to the whole pharmacy team. Our campaigns and consultations aim to ensure fair funding and an end to unnecessary closures.
NPA Blog
Our blog features personal stories and insights from long-standing members of our team, offering a unique perspective on what it's like to work at the NPA. It also covers hot topics and key initiatives, such as the Pharmacy First Advanced Service and the National Recruitment Scheme for trainee pharmacists in England.
NPA Insurance
NPA Insurance is a great place to work, as evidenced by our team members' long-term commitment and enthusiasm. Our Insurance services are tailored to the specific needs of the pharmacy market, offering expert support and award-winning care.
NPA Learn
NPA Learn is an extensive library of over 1,000 high-quality educational e-learning modules, videos, and articles. Designed to support the ongoing learning and GPhC revalidation of NPA members, it offers a wealth of knowledge and resources for professional growth.
Patient Safety
Our patient safety services, such as the Medicines Safety Officer (MSO) programme, promote the safe use of medicines for community pharmacy healthcare professionals.
By choosing to partner with us, independent community pharmacies can access a comprehensive range of services, support, resources, and solutions designed to help them succeed professionally and commercially for the benefit of their patients.
Pharmacy Feedback Overview
Quality of Service
- The pharmacy has received feedback for both positive and negative aspects of its service.
- On the negative side, there have been issues with scams, changes in integrity, and general incompetence.
- On the positive side, the pharmacy has been praised for its excellent service, kind and professional staff, and late operating hours.
Customer Experience
- Some customers have had poor experiences, feeling that the pharmacy has significantly changed for the worse.
- Others have had great experiences, with staff going above and beyond to meet customer needs.
Specific Feedback
- Scam Concerns
- A customer reported receiving scam letters trying to get them to switch pharmacies by claiming other pharmacies are closing.
- Integrity Issues
- A customer mentioned that the pharmacy had integrity when it had mutual status but has since changed for the worse.
- Praise for Staff
- A customer highly recommended the pharmacy due to its kind and professional staff, late operating hours, and friendly workers.
- Another customer was impressed with the insurance team, specifically Kathryn, who went above and beyond to meet a deadline.
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