Transform Your Home with the Perfect Fireplace
Nestled in the heart of Aintree, Liverpool's Fireplace Warehouse proudly stands as one of the northwest's most impressive fireplace showrooms. With over 6000 square feet of display space, we offer a captivating visual feast of captivating contemporary and classic fireplace suites, gas fires, electric fires, media wall features, stoves, and more.
Experienced Guidance for Every Project
Our team of experienced sales staff possesses a deep understanding of all things fireplaces. We're committed to guiding you through the selection process, ensuring you find the perfect fireplace solution to suit your individual needs and desires. We take precise measurements and evaluate existing setups to ensure seamless and successful installations.
An Extensive Showroom Experience
Step into our vast showroom and explore over 200 live display fireplaces. Witness the mesmerizing glow of marble, limestone, wood, and cast iron fireplaces, coupled with diverse fire effects, from the comforting warmth of gas flames to the dancing flames of an electric fire. With a diverse selection spanning traditional and contemporary styles, you'll find the perfect focal point for any room.
Comprehensive Services for Complete Confidence
Beyond simply selling the products, we proudly offer a comprehensive installation service for your peace of mind. Our team of qualified installers can seamlessly integrate your chosen fireplace into your home, ensuring a professional and secure fit. For your added peace of mind, all our gas installations comply with strict Gas Safe regulations.
Leading Brands and Unwavering Support
We partner with leading manufacturers across the UK and Europe, ensuring access to the latest and most innovative fireplace technologies. Every product we offer comes with a full manufacturer's guarantee for your confidence. We are committed to offering exceptional customer service, responsive communication, and personalized advice throughout the process.
General Impression and Customer Service
The majority of customers were extremely satisfied with their experience at the Fireplace Warehouse, praising the helpful and friendly staff, particularly individuals like Kieran, Steve, and the fitters Tom and Sean. Many reviewers appreciated the excellent customer service, citing that the staff were knowledgeable, approachable, and not pushy.
Product Range and Quality
Several reviewers were impressed by the wide range of fireplaces and surrounds available, including bespoke options. The quality of the products was also praised, with many customers delighted with their purchases, such as the electric fireplace and media wall, and the glass fronted gas log fire.
Installation and Fitting
The installation and fitting process was generally smooth and efficient, with reviewers appreciating the attention to detail and care taken by the fitters. Some customers were particularly impressed by thespeed and professionalism of the fitting team.
Negative Experiences
However, a few customers had negative experiences, including one who received a damaged product and felt that the shop was defensive and unhelpful in resolving the issue. Another customer felt belittled by a condescending salesperson, who made them feel that their desired product was impossible to achieve. A third customer was unhappy with the advice they received, feeling that the sales team was not helpful and would not provide guidance on fitting a stove.
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