Your Health, Our Care - Always
Leek Health Centre stands as a cornerstone of healthcare in the Leek community, providing primary care to individuals and families in the area. We pride ourselves on offering comprehensive medical services with a compassionate and personalized touch.
1. Consultation and Diagnosis
- Experienced GPs provide accurate diagnoses and effective treatment for a wide range of medical conditions.
- Patients can request appointments online or by phone.
2. Ongoing Healthcare Management
- Regular health checks and screenings ensure early detection and management of chronic diseases like diabetes and high blood pressure.
- Ongoing support and guidance are offered to manage ongoing medical needs.
3. Accessible Services
- Telehealth consultations enable convenient healthcare access from the comfort of your home.
- Repeat prescriptions can be easily ordered online, ensuring timely access to medications.
4. Prevention and Wellness
- Our team promotes health through preventative measures, offering vaccinations, health education materials, and smoking cessation programs.
- We are committed to environmentally conscious practices and encourage sustainable healthcare choices.
5. Patient-Centered Care
- We believe in building strong patient-doctor relationships, prioritizing open communication and shared decision-making.
- Our dedicated team of healthcare professionals is committed to providing compassionate and individualized care.
Working Together for Your Health
Leek Health Centre actively collaborates with other healthcare providers in the community to ensure comprehensive care. We are part of a network of specialists and facilities, providing access to a wider range of services when needed.
Accessibility and Inclusion
We are committed to making healthcare accessible and inclusive for all. Our website and facilities are accessible to people with disabilities, and we offer translation services when needed.
Continuous Improvement
Leek Health Centre is dedicated to ongoing improvement and innovation in healthcare. We actively listen to feedback and suggestions from our patients and implement changes to enhance the quality of our services.
Phoning and Wait Times
Many patients have expressed frustration with the phone system, stating that they are often kept on hold for extended periods of time, sometimes up to 15 minutes, before being connected to a doctor or nurse. Some patients have described the experience as "disgusting" and "unbelievable", while others have attributed the delays to the high demand for appointments and the limited staff at the practice.
Appointments and Practitioners
On the other hand, many patients have had mostly positive experiences with the practice's staff. Several reviewers have praised the doctors and nurses for being friendly, efficient, and caring. Some have noted that appointments are often available within a few days, and that the practice is responsive to their needs. A few patients have also had good experiences with specific doctors, such as Dr. Williams and Dr. Burgess.
Test Results and Communication
Some patients have had issues with receiving test results in a timely manner, with one reviewer stating that it took several weeks to receive their results despite being assured they would receive a call from the practice. Another reviewer expressed frustration with the practice nurse's availability and communication style.
Volunteers and Covid-19 Vaccinations
In a positive note, one reviewer has praised the volunteers at the practice for their efforts in helping with the Covid-19 vaccinations.
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