Providing exceptional healthcare, whenever you need it
Balance Street Surgery is a dedicated team of healthcare professionals committed to providing high-quality and compassionate care to patients in Uttoxeter and the surrounding areas. We value clear communication, patient-centered care, and building strong relationships with our patients.
1. Online Services
We offer a comprehensive online platform for convenient and secure healthcare access. Through our online services, you can:
- Manage appointments
- Order repeat prescriptions
- Request medical advice and guidance
- Access your medical records
- Communicate with your GP securely
2. Clinical Services
Our experienced GPs and healthcare team offer a wide range of clinical services, including:
- Routine consultations and check-ups
- Chronic disease management
- Women's health
- Men's health
- Child health
- Travel vaccinations and immunizations
- Minor illness and injury treatment
3. Health & Wellbeing Resources
We believe in empowering our patients to take charge of their health. Our website provides access to valuable health information, educational resources, and links to local and national services that can support your wellbeing.
4. Patient Empowerment
We encourage our patients to take an active role in their healthcare. We provide clear and concise information to empower you to:
- Understand your health conditions
- Manage your treatment effectively
- Make informed decisions about your healthcare
5. Community Involvement
Balance Street Surgery is committed to serving our community. We participate in local health fairs and outreach programs to promote health awareness and provide valuable resources to our patients.
We are dedicated to providing exceptional healthcare and building a lasting relationship with each patient. Please feel free to contact us online or call us to schedule an appointment with your GP.Overall Experience
The Balance Street Practice in Uttoxeter has received an overwhelmingly positive response from their patients. The majority of the reviews praise the staff, including receptionists, GPs, healthcare assistants, and nurses, for their professionalism, kindness, and thoroughness. The doctors, especially Dr. Grazza, Dr. Day, and Dr. Wood, have been commended for their excellent service and care. The practice's efficiency, quick appointment times, and good management of undiagnosed mental health issues have also been highlighted.
Patient Feedback on Specific Services
- Ear Syringing: Eaine Nuttall praised the great service she received when having her ears syringed, noting the lady who performed the procedure was great.
- Reception Service: Justin mentioned that the staff are great and he never fails to get an appointment. Steve P. complimented the reception staff for being snowed under and coping with volumes of response with care and professionalism.
- Pharmacy Service: John Wood mentioned that the pharmacy team is excellent, and Steve Sparky noted that there are two pharmacies available, one inside the building and one outside.
Negative Feedback
However, there were a few negative reviews. Sam Thompson expressed dissatisfaction with the practice, citing a long wait for a callback and an undiagnosed mental health issue that was only resolved after being referred to a mental health team by someone else. Richard Burdon criticized the practice for being slow in doing things, and John Salisbury had a frustrating experience with a long wait on the phone and poor time management. Debra Whiston was unhappy with the long waiting time and lack of explanation or apology. Lauren Rankin mentioned that the practice has gone downhill in the past year, particularly with the receptionist asking for the reason for the visit and sometimes receiving a "lucky dip" doctor.
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