Business Details
Emergency
services
Family Funeral Service Cheltenham
Established in 1853, Mason & Stokes is a family-run funeral service provider based in Cheltenham. Our business has been passed down through generations of the Mason family, ensuring continuity and deep-rooted commitment to the local community. We specialise in pre-paid funerals, bereavement support, and comprehensive funeral arrangements tailored to individual wishes. Our team of experienced professionals, including certified funeral directors and administrative specialists, works tirelessly to provide compassionate guidance and logistical expertise during challenging times. With three generations of the Mason family actively involved, we maintain traditional values while adapting to modern needs.Our services extend to chapel of rest facilities, a diverse fleet of ceremonial vehicles, and assistance with post-funeral administrative processes. We operate under strict regulatory compliance as an appointed representative of Golden Charter Limited, authorised by the Financial Conduct Authority. Our 24/7 availability ensures immediate support for families requiring urgent assistance. Through over 170 years of service, we have developed extensive expertise in managing all aspects of funeral planning and execution. Our enduring reputation is built on personalised care, transparent communication, and unwavering dedication to meeting the unique needs of every family we serve.
Services
Pre-paid Funerals
Bereavement Support
Funeral Arrangements
Chapel of Rest
Vehicle Hire
Highlights and features
- We offer 170 years of continuous family funeral service expertise
- Our three-generation family involvement ensures personal commitment
- 24/7 emergency support available for urgent requirements
- Certified funeral directors with specialist training credentials
- Partnership with Golden Charter for secure pre-paid funeral plans
Associations and certifications
- Financial Conduct Authority
Services
Pre-paid Funerals
Our pre-paid funeral plans allow individuals to arrange and fund their funeral requirements in advance. This service provides peace of mind through fixed-cost arrangements that protect against future price increases. We work with Golden Charter to offer flexible plans covering essential funeral director services and third-party costs.
Bereavement Support
We provide comprehensive support for families experiencing bereavement, including immediate care arrangements and ongoing guidance. Our team assists with all administrative requirements and offers compassionate support throughout the entire process. Services operate 24/7 to accommodate urgent needs.
Funeral Arrangements
Our funeral arrangement service covers all aspects of ceremony planning and execution. We coordinate venue bookings, officiant appointments, and transportation logistics while respecting individual cultural and religious requirements. Personalised options include music selection and visual tributes.
Chapel of Rest
Our chapel of rest provides a dignified space for families to spend time with their loved ones before the funeral. The facility maintains appropriate environmental controls and offers private visiting arrangements. This service supports families seeking personal connection during the mourning process.
Vehicle Hire
We operate a diverse fleet of ceremonial vehicles including traditional hearses and luxury limousines. Specialised options such as horse-drawn carriages are available through partner providers. Our transport services ensure appropriate conveyance for both standard and bespoke funeral requirements.
People
Joy Mason
Owner/Partner
Third-generation funeral director with over 30 years' experience. Joined the business in 1990, managing daily operations and maintaining family values. Leads the team with extensive industry knowledge and compassionate approach.
Jessica Bryars
Office Manager
Qualified funeral arranger with business administration degree. Joined in 2004, specialising in pre-paid funeral plans. Oversees administrative operations and funeral coordination while maintaining family business ethos.
Julian Goodwin
Funeral Director
Experienced funeral director since 2010 with NAFD certification. Manages logistical aspects including vehicle scheduling and bearer coordination. Provides direct family support during arrangement appointments and ceremony execution.
Ben Cambridge
Funeral Director
Certified funeral arranger with business finance background. Joined in 2023, handling client consultations and service coordination. Applies organisational expertise to streamline funeral planning processes.
Sarah Saunders
Funeral Arranger
Experienced arranger since 1997, managing administrative funeral requirements. Coordinates with religious institutions and crematoriums while providing family support. Specialises in donation processing and service coordination.
Questions
How can I arrange a pre-paid funeral plan?
Contact our office during business hours or complete our online enquiry form. Our qualified arrangers will discuss your requirements and tailor a plan to meet your specific needs.
What services are included in your funeral plans?
Plans cover funeral director services, coffin selection, transportation, and ceremonial vehicle hire. Additional allowances apply for third-party costs like cremation fees and officiant charges.
Do you provide 24-hour emergency support?
Yes, our team is available 24/7 for immediate assistance with bereavement requirements. Contact our emergency number for urgent arrangements at any time.
Can I personalise funeral arrangements?
Absolutely. We offer complete flexibility in service design, including music choices, visual tributes, and special transportation requirements to reflect individual preferences.
How do you support families during bereavement?
Our comprehensive support includes administrative assistance, emotional guidance, and logistical coordination. We provide ongoing support from initial arrangements through post-funeral follow-up.
What areas do you serve?
We primarily serve Cheltenham and the wider Cotswolds region, with arrangements available across Gloucestershire and surrounding counties as required.
