Your success is our success
Dedicated to Quality Healthcare in Marylebone
Marylebone Health Centre stands out as a modern and innovative medical practice located in the heart of Marylebone. We prioritize patient-centered care, working in partnership with our patients to achieve the best possible healthcare outcomes. With a team of experienced professionals and a commitment to continuous improvement, we strive to provide exceptional care and empower our patients to take an active role in their health journeys.
Our Services
We offer a comprehensive range of services to cater to diverse healthcare needs. Our dedicated team provides:
- Appointments: Easy online booking and convenient scheduling options.
- Prescriptions: Timely issuing and management of medications.
- Healthcare Advice: Access to reliable health information through PATCHs platform.
- Management Services: Online access to test results, fit notes, and medication guidance.
Who We Are
Our experienced team consists of skilled GPs, pharmacists, nurses, and support staff who are dedicated to providing compassionate and professional care. We believe in open communication, shared decision-making, and personalized treatment plans.
Our Approach
We are committed to fostering a collaborative and inclusive healthcare environment where patients feel comfortable discussing their health concerns and actively participating in their care. We prioritize preventative measures, early detection of illnesses, and holistic management of both physical and emotional well-being.
Working Together
Marylebone Health Centre is an active member of the West End and Marylebone Primary Care Network (PCN) and Healthcare Central London (HCL), collaborating with local healthcare providers to enhance the overall health and wellbeing of our community.
Get Involved
We encourage patients to join our Patient Participation Group (PPG) to share their valuable insights and contribute to shaping the future of our practice.
Our Commitment
Marylebone Health Centre is dedicated to providing accessible, equitable, and high-quality healthcare services that meet the diverse needs of our community. We are committed to continuous improvement and welcome feedback from patients and their families to further enhance our services.
Service Quality and Patient Experience
The reviews highlight a mixed perception of the Marylebone Health Centre, with patients expressing satisfaction with the quality of medical care and the professionalism of the doctors. However, there are several complaints regarding the administration, reception staff, and the difficulty in getting appointments.
Administration and Reception Issues
A common theme in the negative reviews is the frustration with the reception staff and the administrative processes. Some patients reported difficulties in getting through to the reception, long waiting times for appointments, and a general feeling of being rushed during consultations. There were also complaints about the reliability of the administration, with some patients experiencing issues with test bookings and receiving test results.
Emergency and Urgent Care
A few reviewers mentioned that the clinic is good for emergency situations, as they can quickly answer calls and provide appointments if necessary. However, this does not seem to be the case for non-emergency situations, where patients often face long waiting times for appointments.
Communication and Patient Care
While the doctors are generally praised for their professionalism and care, there are concerns about the communication between the clinic and its patients. Some reviewers reported receiving mixed messages or unclear instructions, leading to confusion and frustration.
Overall Patient Satisfaction
Despite the praise for the medical staff, the overall satisfaction with the Marylebone Health Centre seems to be negatively impacted by the administrative issues and difficulties in accessing appointments. While some patients have had positive experiences, many others have expressed dissatisfaction with various aspects of the service.
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